Coordenador de Operações

Responsabilidades:

– Será responsável pelo gerenciamento, análise e planejamento das atividades voltadas as operações ADP, atendendo clientes de médio a grande porte;
– Realizar a gestão da equipe de profissionais na execução, avaliação de necessidades e possibilitar o desenvolvimento dos colaboradores;
– Coordenar os processos, a fim de alcançar os objetivos estratégicos traçados e realizar a orientação da equipe envolvida;
– Controlar as entregas operacionais, visando o custo, tempo, qualidade e satisfação dos clientes;
– Realizar a interface entre clientes, equipes e áreas internas;
– Realizar negociações, atuando na gestão de crises inerentes aos processos;
– Participar ativamente das tomadas de decisões.

Requisitos
– Ensino Superior Concluído;

– Experiência em empresas de BPO;
– Conhecimento em rotinas de folha de pagamento
– Experiência em gestão estratégica, controle e planejamento de projetos e melhoria de processos com foco na experiência do cliente;

– Inglês para conversação
– Desejável experiência com gestão de pessoas

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.