Job Description

We are looking for a passionate Team Manager to join our Client Services Teams. Responsible for serving and supporting ADP clients across the region in order to deliver World Class client service, as well as providing leadership, coordination, and management of team members and work activities. This role is perfect for you if you are passionate to help your team members achieve their full career potential and the chance to have real influence on the standard of service they provide to our clients.

You will ensure management of team members by:
• Manage client service team of 15 associates.
• Strong ability to coach, proactively identify potential service gaps, develop action plans and engage cross company functions to maximize the performance
• Support the team in defining business priorities and the organization of work/tasks
• Establish and follow development areas for team members
• Manage schedule adherence, team productivity, capacity and utilization
• Monitor and meet respective KPIs, follow on client’s SLAs and drive improvement actions wherever necessary
• Communication with client and supporting the team in managing expectations,
• Drive change and process standardization within a regional team

Others:
• Lead and coordinate client support process optimization and continuous improvement
• Drive both client support and payroll processes homogenization and standardization across the region
• Ensure compliancy, participate in certification meetings, and update documentation.
• Apply Client Service methodology, processes and procedures (payroll validation, responsibility matrix, DTPs, etc.).
• Identify Talent, work with Team Managers and HR ensuring appropriate development plans are created.
• Act as advisor whenever relevant in recruitment processes for payroll support team

WHO WE ARE LOOKING FOR
• A proven track record of successfully managing and motivating a customer services team. (3+ years of experience)
• Self-starting, proactive approach with excellent communication skills and a sense of accountability.
• Great customer service and leadership skills are fundamental to this role.
• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Flexibility to support a global and fast paced environment
• Excellent written and verbal skills with great attention to detail
• Leadership skills such as team engagement, people development, performance management, driving results and innovation, transferring the strategy into daily operation
• Advanced English proficiency

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.