Gestionnaire Principal(e) ( Senior ) , Implementation, dynamique et stratégique Senior Manager, Implementation

Número de sol.: 6012639812052025
Categoría: Implementation
Fecha de publicación: December 23, 2025

Ubicación del puesto de trabajo: Montreal, QC, CA

ADP recherche un(e) Gestionnaire Principal(e), HRTech Implementation, dynamique et stratégique.

Dans ce rôle de leadership, le Gestionnaire Principal de l’implantation sera responsable de la réussite de la mise en œuvre des projets Workforce Now dans le segment HRTech. Vous superviserez et dirigerez des équipes professionnelles en RH, paie, ainsi qu’en consultation sur le temps et la présence, en favorisant un environnement de soutien et d’autonomisation pour aider les membres de l’équipe à croître et à réussir.

Ce poste exige une combinaison solide de planification stratégique, d’expertise en gestion de projets, de leadership et de compétences exceptionnelles en communication avec les clients. Le gestionnaire principal de l’implantation sert de point de contact clé, en engageant efficacement toutes les parties prenantes et en bâtissant des relations solides avec les clients. Leur objectif principal est d’assurer les plus hauts niveaux de satisfaction client, mesurés par l’enquête « Qualité » d’ADP.

Le candidat idéal possédera une solide expérience en méthodologie d’implantation ADP, d’excellentes compétences en leadership et en coaching, ainsi qu’une passion pour le développement des talents afin d’assurer la réussite de l’équipe et de l’organisation.

Chez ADP, nous sommes motivés par votre réussite. Nous valorisons vos talents et perspectives uniques. Nous accueillons vos idées pour faire les choses différemment et mieux. Dans vos efforts pour atteindre, apprendre et grandir, nous vous appuyons à chaque étape. Si la réussite vous motive, vous avez votre place chez ADP.

Nous aspirons à ce que chaque interaction soit guidée par nos valeurs fondamentales : Expertise perspicace, L’intégrité avant tout, Excellence du service, Innovation inspirante, Chaque personne compte, Orientation résultats, et Responsabilité sociale.

RESPONSABILITÉS :

Leadership stratégique : Offrir du coaching et des retours constructifs aux membres de l’équipe, superviser la performance et la croissance professionnelle des collaborateurs, et cultiver un environnement de travail positif et innovant. Guider les équipes à travers des projets complexes tout en assurant des niveaux élevés d’engagement et de motivation.
Gestion des clients et des parties prenantes : Servir de point de contact principal pour les clients de haut profil et les intervenants internes, gérer les attentes, faciliter la communication, et bâtir des relations solides ainsi que le NPS.
Prévision et gestion des risques : Identifier de façon proactive les risques, problèmes et obstacles potentiels liés aux projets, et développer et mettre en œuvre des stratégies d’atténuation efficaces pour assurer la livraison réussie des projets conformément aux objectifs prévus.
Méthodologie d’implantation : Superviser toutes les phases d’un projet Workforce Now, incluant l’analyse d’affaires, la conception, la configuration du système, les tests et la transition après la mise en production.
Coordination interfonctionnelle : Coordonner et gérer des équipes interfonctionnelles pour assurer une intégration et une exécution sans faille, en fournissant guidance et soutien aux membres de l’équipe.
Gestion des parties prenantes : Agir comme point de contact clé pour la haute direction, en fournissant des aperçus et des recommandations pour influencer la prise de décision.
Résolution de problèmes : Identifier de façon proactive les enjeux du projet, recommander des solutions, et utiliser la pensée systémique pour résoudre des problèmes d’affaires complexes.

QUALIFICATIONS :

Expérience : Plus de 3 ans d’expérience en leadership, avec un temps significatif dans la mise en œuvre à grande échelle et un bilan prouvé dans la conduite d’initiatives de grande envergure.
Leadership et développement d’équipe : Capacité démontrée à diriger, encadrer et autonomiser des équipes interfonctionnelles, en favorisant un environnement collaboratif et performant.
Communication stratégique : Excellentes compétences en communication orale et écrite, capable de transmettre des concepts complexes clairement à des audiences diverses, y compris des intervenants de la haute direction.
Prise de décision et résolution de problèmes : Esprit analytique fort, avec la capacité de diagnostiquer des problèmes, d’interpréter des données, d’anticiper des défis et de développer des solutions innovantes et concrètes.
Construction de relations : Aptitude à bâtir et maintenir de solides relations avec les clients et les intervenants, en assurant l’alignement avec les objectifs organisationnels.

AVANTAGES :

Certification professionnelle préférée (ex. PMP, CPHR, PLP ou PCP)
Connaissance approfondie des processus et pratiques d’implantation ADP
Plus de 5 ans d’expérience en leadership lors de déploiements complexes de logiciels

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ADP is seeking a dynamic and strategic Senior Manager, HRTech Implementation.

In this leadership role, the Senior Implementation Manager will be responsible for driving the successful implementation of Workforce Now projects in the HRTech. You will oversee and lead professional teams in HR, Payroll, and Time & Attendance concultants, fostering a supportive and empowering environment to help team members grow and succeed.

This role demands a strong combination of strategic planning, project management expertise, leadership, and exceptional client communication skills. The Senior Implementation Manager serves as a key point of contact, effectively engaging with all stakeholders and building solid client relationships. Their primary goal is to ensure the highest levels of client satisfaction, as measured by ADP’s “Quality Survey.”

The ideal candidate will possess a solid background in ADP implementation methodology, excellent leadership and coaching skills, and a passion for developing talent to ensure team and organizational success.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn, and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

Strategic leadership: Offer coaching and constructive feedback to team members, oversee the performance and professional growth of associates, and cultivate a positive, innovative work environment. Guide teams through complex projects while ensuring high levels of engagement and motivation among associates.
Client & Stakeholder Management: Serve as the primary point of contact for high-profile clients and internal stakeholders, managing expectations, facilitating communication, and building strong relationships and NPS.
Forecasting & Risk Management: Proactively identify potential risks, issues, and project obstacles, and develop and implement effective mitigation strategies to ensure the successful delivery of projects in line with forecasted objectives.
Implementation methodology: Oversee all phases of a WFN project, including business analysis, design, system configuration, testing and transition clients post go-live.
Cross-functional Coordination: Coordinate and manage cross-functional teams to ensure seamless integration and execution, providing guidance and support to team members.
Stakeholder management: Act as a key point of contact for senior leadership, providing insights and recommendations to influence decision-making.
Problem-solving: Proactively identify project issues, recommend solutions, and use systems thinking to solve complex business problems.

QUALIFICATIONS:

Experience: Over 3+ years of experience in leadership, with significant time spent in large scale implementation and a proven track record in driving large-scale initiatives.
Leadership & Team Development: Demonstrated ability to lead, mentor, and empower cross-functional teams, fostering a collaborative and high-performance environment.
Strategic Communication: Exceptional verbal and written communication skills, capable of conveying complex concepts clearly to diverse audiences, including executive stakeholders.
Decision-Making & Problem-Solving: Strong analytical mindset with the ability to diagnose issues, interpret data, anticipate challenges, and develop innovative, actionable solutions.
Relationship Building: Adept at building and maintaining strong client and stakeholder relationships, ensuring alignment with organizational goals.

ASSETS:

Professional certification preferred, i.e., PMP, CPHR, PLP or PCP
Through knowledge of ADP Implementation processes and practices
5+ years of experance in leading complex software rollouts

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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