Technical Support Specialist
Número de sol.: 6012607011202025
Categoría: Implementation
Fecha de publicación: January 19, 2026
Categoría: Implementation
Fecha de publicación: January 19, 2026
Ubicación del puesto de trabajo: Bucharest, Bucuresti, RO
JOB PURPOSE & KEY OBJECTIVES:
Part of the HCM Centre of Excellence, the France NA Support Specialist role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Specialist is to work as a first level support for our client’s human resources and payroll systems. The France NA Support Specialist will solve client request via configuration, testing and defining functional specifications for the human resources and payroll systems.
KEY DUTIES/TASKS:
- Analyze client issues and propose solutions to meet end user requirements
- Assist as first level support for our clients with their Human Resources and payroll systems
- Answer questions such as: where do I find this functionality?
- Follow batch programs launch and execution rigorously
- Solve client bugs (tracked via our CRM system) within contractual SLAs
- Report activity (qualitative, quantitative).
- Solve requests: by developing, testing, answering Front Office consultants
- Offer best service to customers
- Establish a close partnership with Front Office consultants
- Tracks activity via CRM in order to give visibility to the team on all actions taken
- Write or amends existing technical process specifications
- Refer difficult cases to a second level support team
- Is able to perform functional tests on the application
- Maintain mailing list documentation and application contacts up-to-date
- Make sure the payment planning of all customers is up-dated and set up payment process follow in the support calendar
- Program and follow the execution of payroll processes and inform the client by mail or CRM
EDUCATION AND EXPERIENCE:
- Education: Graduate degree, or related experience
SKILLS:
- French oral and written – C1 level
- English oral and written – C1 level
- Previous knowledge of HCM solutions is a plus
- Understanding of French payroll is a plus
- Basic SQL skills
- Solid understanding of Microsoft Office
- Client Service experience
SOFT SKILLS
- Good relationship skills
- Good analytical skills
- A taste for customer service and responsibilities
- Ability to adapt and manage complex situations
- Autonomy and initiative
- Good teamwork skills
- Logical, organized, rigorous in applying the process, curious
- Knows how to manage stress
- Good interpersonal skills
WHAT WE OFFER:
- MyBenefits Platform – 950 RON/ month allocated in the platform where we can choose either meal tickets (40 RON value/ working day), or we can buy vouchers for various needs ( home, sports, health, personal development, transport, beauty, fashion, etc) – taxation is according to Romanian legislation.
- Solid health plan (medical subscription) with our partners Medicover OR Regina Maria.
- Life Insurance – Groupama
- Child-care support for our associates with children up to 2 years old
- Teleworking allowance – 125 RON Gross / month
- April Premia/ Year – (150 Ron Net received for April each year )
- 21 days off with 1 extra day vacation per year, up to max 26 days off per year
- Hybrid model, 3 days per week in the office;
- Company Discounts with our Partners: Seven Card, WorldClass (gym); Lensa (for glasses), Vodafone, Orange, Therme, Dental Clinic, Restaurants, etc
- Bookster – company profile on the platform to borrow books from.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Lee mas
Por qué ADP
Nuevos empleos:
Así es como luce ADP
¿No es esto de lo que se trata la vida? ¿Encontraste algo significativo que te encanta hacer en un lugar en el que disfrutas? ADP puede darle esa oportunidad.
Esto es lo que nuestra gente anda diciendo…
«ADP is about people and this is important for me. It is investing in our development, trusting our skills and continuously looking for improvements and innovation. We have the freedom to come with ideas, implementing them, and creating an impact. I think that ADP is the combination of open-minded people, supportive management, great environment, and associate development openness.»
Iulia
Setup Team Leader
Say hello and stay connected.
Another
brilliant day.
Compliments
of you.
Challenges & rewards
We’re reimagining what it means to work, and doing so in profound ways. At ADP, we are always creating with people in mind. Starting with our own.
#ReimagineWork
We welcome big-thinking people who can amplify wisdom, accelerate progress, and embrace change. People who expect more out life. Like a company you can be proud of, and a home life that is in balance with your needs.
We believe in who you are, what you know and where you hope to go with your career. Our strengths-based leadership approach will value what you do best and let you shine.
Sales, Client Service, Implementation, Technology and more. All as equally amazing.
From France to Fiji and all points in between. Great places to live and #ReimagineWork with ADP.
ADP is proud to be named to the FORTUNE Magazine “World’s Most Admired Companies®” list for 14 consecutive years. Every day we strive to create a better way to work for the 39 million people we impact around the world. All while fostering a one-of-a-kind culture for our 58,000 associates, so everyone can #WorkHappy.
Filtered by industry.
From FORTUNE ©2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE World’s Most Admired Companies are registered trademarks of FORTUNE Media IP Limited and are used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse the products or services of, ADP, LLC.
This is what ADP looks like.
Isn’t this what life is all about? Finding something meaningful that you love doing in a place you enjoy doing it? ADP can give you that opportunity.
Watch our associates talk about what it’s like to work at ADP.
