Manager, Implementation / Gestionnaire, Implantation
Numéro de poste vacant: 6011806310172024
Catégorie: Implementation
Date de publication: October 28, 2024
Catégorie: Implementation
Date de publication: October 28, 2024
Lieu de travail: Etobicoke, ON, CA
Montreal, QC
Dartmouth, NS
ADP is hiring a Manager, Implementation
- Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
As a Manager, Implementation, you will be responsible for overseeing the day-to-day operational activities of a team of specialists and is responsible for providing coaching, mentoring, and team leadership to ensure the team’s success. In addition, the Implementation Manager is also responsible for ensuring their team of Implementation Specialists successfully manage new clients into ADP’s suite of Payroll, HR, and Time and Attendance products.
The Manager, Implementation has the overall responsibility for ensuring that the client is provided with an outstanding client experience and that ADP’s key business objectives are realized.
Overall, the Manager, Implementation effectively communicates and interacts with all stakeholders and is responsible for managing client relationships to achieve excellent levels of client satisfaction as determined through ADP’s “Quality Survey”.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos
Ready to #MakeYourMark? Apply now!
To learn more about careers in Implementation at ADP, visit: https://jobs.adp.com/locations/canada/teams-roles/implementation/
What you’ll do: Responsibilities
What you can expect on a typical day:
- Coach team members e.g., problem resolution strategies, client handling strategies, and project management (concerning balancing multiple implementations simultaneously).
- Determine how to assist team members in filling their skill set gap by participating in projects or other learning opportunities.
- Coach team members to ensure all steps of the Quality Implementation process are not only followed but built upon to suit the individual needs of each client.
- Respond to escalated client questions or issues and manage critical accounts while coaching the original IS involved on how to avoid the escalated situation in the future.
- Ability to forecast project go-lives, while keeping clients on track during the implementation methodology.
- Project staffing needs and budget requirements including strategies to react to variances in Sales volumes (positive or negative).
- Analyze trends in quality survey scores, client sign-off forms, rerun rates/reasons, additional business, lost accounts, and workflows to determine what actions should be taken.
- Develop internal relationships with critical areas such as Sales, Service, etc., and leverage these relationships to ensure processes are seamless to the client and maximize IS productivity.
- Coach direct reports including performance appraisals, training suggestions, and conflict resolution.
- Represent Implementation of inter-departmental project groups.
TO SUCCEED IN THIS ROLE: Requirements
- Demonstrated ability to lead, coach, and mentor a team of Implementation Specialists responsible for providing Stellar Service to high-value clients throughout Canada.
- Minimum of 5+ years of experience in managing a diverse team whose prime objective is to deliver Outsourcing Solutions.
- Demonstrated strength in People Management, Project Management, and Client Relationship Management.
- Demonstrated superior communication and interpersonal skills.
- Strong background in reporting, forecasting, and analyzing metrics.
- Working knowledge of payroll, human resources, pension, and benefits.
- Expert planning skills and ability to negotiate project scopes, deliverables, milestones, and resource requirements with internal and external clients.
- Experienced in developing and maintaining strong relationships with internal and external clients and coordinating efforts of various internal resources and teams to ensure the implementation and business objectives are attained.
- Demonstrated capability to effectively oversee multiple implementations with varying complexities.
- Allocating resources and/or shifting resources among projects to maximize reaching client expectations.
- Experience in ensuring project completion is within a defined scope, on schedule, and has met or exceeded client’s expectations, without sacrificing quality.
- Excellent team-building skills with both external and internal clients
- Excellent written and verbal communication skills
- Excellent presentations skills
- Client Relationship Management skills
*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.
Bonus points for these: Preferred Qualifications
- Post-secondary education or related business experience.
- Professional certification preferred, i.e., Project Management, Human Resources Management or Payroll Certificate.
- Through knowledge of ADP Implementation processes and practices.
- Familiarity with ADP front-end applications and back-end platforms.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
ADP recrute un(e) gestionnaire, Implantation.
- Désirez-vous faire progresser votre carrière dans un environnement stable et dynamique offrant de nombreuses opportunités d’avancement?
- Êtes-vous avide de connaissances et avez-vous un intérêt pour les occasions de formation continue, de perfectionnement et de mentorat?
- Est-ce important pour vous de faire partie d’une culture qui valorise l’équité et l’inclusion à travers un environnement accueillant les nouvelles perspectives et la diversité des points de vue?
Si c’est le cas, cette opportunité pourrait vous intéresser. Poursuivez votre lecture et jugez par vous-même.
En tant que gestionnaire, Implantation vous etes responsable de superviser les activités d’exploitation quotidiennes d’une équipe de spécialistes et d’offrir de l’accompagnement, du mentorat et du leadership à son équipe, afin d’assurer le succès de cette dernière. De plus, le Gestionnaire, Implantation doit veiller à ce que son équipe de spécialistes de l’implantation gère efficacement l’intégration des nouveaux clients à la gamme des produits de paie, de ressources humaines et de gestion des heures et des présences d’ADP.
Le gestionnaire, Implantation a la responsabilité globale de veiller à ce que le client vive une expérience-client extraordinaire et d’assurer la réalisation des principaux objectifs commerciaux d’ADP.
Dans l’ensemble, le gestionnaire, Implantation communique et interagit de façon efficace avec tous les intervenants clés et est responsable de la gestion des relations avec les clients, afin d’obtenir d’excellents niveaux de satisfaction de la clientèle, tels que déterminés dans le sondage sur la qualité d’ADP.
À propos d’ADP : Nous sommes un chef de file mondial en technologies de ressources humaines, offrant les plus récentes solutions d’intelligence artificielle et d’apprentissage automatique évoluées dans le domaine de la paie, de l’impôt, des ressources humaines, des avantages sociaux et bien plus encore. Nous estimons que notre personnel contribue grandement à la création d’une culture inclusive qui accueille les idées, encourage l’innovation et valorise le sentiment d’appartenance. Nous servons plus d’un million de clients dans 140 pays et comptons plus de 63 000 associé(e)s à l’échelle mondiale. Grâce au talent, à l’engagement et à l’authenticité de nos associé(e)s d’ADP partout dans le monde, nous avons mérité les éloges de certaines des entités les plus respectées de l’industrie pour être l’un des meilleurs employeurs. Pour n’en citer que quelques-uns, nous avons été reconnus à titre de meilleur employeur dans la région du Grand Toronto en 2024 par Mediacorp Canada et comme meilleur lieu de travail pour les innovateurs par Fast Company. Apprenez-en plus sur la diversité, l’équité et l’inclusion chez ADP sur notre chaîne YouTube : http://adp.careers/DEI_Videos
Prêt à faire votre marque? Posez votre candidature maintenant!
Pour en savoir plus sur les carrières au sein du service d’implantation chez ADP, visitez le site : Emplois implantation ADP
CE QUE VOUS FEREZ: Responsabilités
Ce à quoi ressemble une journée habituelle :
- Encadrer les membres de l’équipe, par exemple en ce qui concerne les stratégies de résolution des problèmes, les stratégies de traitement des clients, la gestion de projet (en ce qui concerne l’équilibre entre plusieurs mises en œuvre simultanées).
- Déterminer comment aider les membres de l’équipe à combler leurs lacunes en matière de compétences en participant à des projets ou en saisissant d’autres occasions d’apprentissage.
- Encadrer les membres de l’équipe pour s’assurer que toutes les étapes du processus de mise en œuvre de la qualité sont non seulement suivies, mais aussi développées pour répondre aux besoins individuels de chaque client.
- Répondre aux questions ou problèmes remontés par les clients et gérer les comptes critiques tout en conseillant les SI impliqués sur la manière d’éviter la situation remontée à l’avenir.
- Capacité à prévoir le lancement des projets, tout en maintenant les clients sur la bonne voie au cours de la méthodologie de mise en œuvre.
- Projeter les besoins en personnel et les exigences budgétaires, y compris les stratégies pour réagir aux variations des volumes de ventes (positives ou négatives).
- Analyser les tendances dans les résultats des enquêtes de qualité, les formulaires d’approbation des clients, les taux/raisons de relance, les affaires supplémentaires, les comptes perdus et les flux de travail afin de déterminer les mesures à prendre.
- Développer des relations internes avec les secteurs critiques tels que les ventes, le service, etc. et s’appuyer sur ces relations pour s’assurer que les processus sont transparents pour le client et maximiser la productivité de l’IS.
- Encadrer les subordonnés directs, y compris les évaluations de performance, les suggestions de formation et la résolution des conflits.
POUR RÉUSSIR DANS LE CADRE DE CE RÔLE : Exigences obligatoires
- Aptitude reconnue à diriger, encadrer et conseiller une équipe de spécialistes de l’implantation chargés d’offrir d’excellents services à des clients de grande valeur à l’échelle du Canada.
- Minimum de cinq années d’expérience en gestion d’équipe diversifiée dont le principal objectif consiste à offrir des solutions d’impartition.
- Compétence démontrée en gestion de personnes, de projets et de relations avec des clients.
- Excellentes compétences en communication et aptitudes interpersonnelles reconnues.
- Expérience approfondie en matière de production de rapports, de prévision et d’analyse de données.
- Connaissance pratique de la paie, des ressources humaines, des régimes de retraite et des avantages sociaux.
- Expertise en planification et capacité à négocier avec des clients internes et externes la portée, les produits livrables, les étapes clés et les exigences relatives aux ressources de projets.
- Expérience en établissement et en entretien de bonnes relations avec des clients internes et externes, et coordination des efforts de diverses ressources et équipes internes pour assurer la réalisation de l’implantation et l’atteinte des objectifs commerciaux.
- Capacité reconnue à superviser efficacement de multiples implantations de complexité variable.
- Répartition et déplacement de ressources parmi les équipes afin de satisfaire les attentes des clients de façon optimale.
- Expérience pour veiller à ce que les projets soient achevés dans la portée définie et répondent aux attentes des clients ou les dépassent, sans sacrifier la qualité.
- Excellente aptitude à former des équipes pour des clients externes et internes.
- Excellentes compétences en communication, à l’écrit et à l’oral.
- Excellentes techniques de presentation.
- Compétences en gestion des relations avec la clientèle.
* Candidats au Québec : bien que le français soit obligatoire pour les postes au Québec, l’utilisation de l’anglais est également requise en raison de la nature mondiale de l’entreprise et du besoin d’interaction avec le siège social et les sites internationaux d’ADP.
LES ÉLÉMENTS SUIVANTS CONSTITUENT DES ATOUTS : Exigences privilégiées
- Études postsecondaires, c’est-à-dire un baccalauréat en science appliquée ou une maîtrise en gestion des ressources humaines, ou expérience de travail équivalente.
- Certification professionnelle, soit un certificat en gestion de projets, en gestion des ressources humaines ou en gestion de la paie
- Connaissance approfondie des processus et pratiques d’implantation d’ADP
- Bonne connaissance des applications frontales et des plateformes dorsales d’ADP
VOUS AIMEREZ TRAVAILLER ICI PARCE QUE VOUS POURREZ :
- Trouver l’équilibre dans votre vie. Ressources et flexibilité pour intégrer plus facilement le travail dans votre vie quotidienne.
- Développer vos connaissances. Des possibilités de formation et de développement continus jumelés à un programme de remboursement des frais de scolarité.
- Profiter d’un milieu de travail sain, où nous prenons soin les uns des autres. Nous soutenons votre bien-être, car des associé(e)s en bonne santé sont des associé(e)s heureux(ses).
- Étendre vos activités à l’échelle mondiale. Avec des activités dans le monde entier, les nouvelles opportunités de carrière sont nombreuses et passionnantes.
- Vous joindre à une entreprise engagée à redonner et générant une incidence durable et positive dans les communautés dans lesquelles nous travaillons et vivons.
- Créer. Innover. Résoudre des problèmes. Façonnez l’avenir du travail avec des personnes que vous appréciez.
- Avoir un sentiment d’appartenance en rejoignant un de nos dix groupes de ressources d’entreprise, où vous pouvez établir des liens à l’échelle mondiale avec des réseaux et des alliés qui partagent des expériences et des intérêts communs.
Qu’attendez-vous? Soumettez votre candidature dès maintenant!
Diversité, équité, inclusion et égalité d’accès à l’emploi chez ADP : ADP s’engage à offrir un lieu de travail inclusif, diversifié et équitable, et s’engage en outre à offrir des opportunités d’emploi égales indépendamment de toute caractéristique protégée, y compris : la race, la couleur, l’information génétique, la croyance, l’origine nationale, la religion, le sexe, l’orientation affective ou sexuelle, l’identité ou l’expression de genre, le statut d’étranger légal, l’ascendance, l’âge, l’état civil, le statut d’ancien combattant protégé ou le handicap. Les décisions en matière de recrutement sont fondées sur les besoins opérationnels d’ADP et sur le mérite des candidats, y compris, mais sans s’y limiter, les qualifications, l’expérience, les capacités, la disponibilité, la coopération et le rendement professionnel.
Éthique chez ADP : Depuis longtemps, ADP est fière de mener des affaires selon les normes éthiques les plus élevées et conformément à l’ensemble des lois applicables. Nous nous attendons également à ce que notre personnel respecte nos valeurs avec une grande intégrité et se comporte de manière à favoriser un milieu de travail honnête et respectueux. Cliquez sur ce lien https://jobs.adp.com/life-at-adp/ pour en savoir plus sur la culture et l’ensemble des valeurs d’ADP.
#LI-EU1
#LI-Hybrid
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Lire la suite
Pourquoi choisir ADP
EMPLOIS LES PLUS RÉCENTS:
Voici à quoi ressemble la vie chez ADP
N’est-ce pas ce qui compte, dans la vie? Trouver quelque chose qui est important pour vous et que vous aimez faire dans un endroit où vous vous sentez bien? ADP vous donne cette possibilité.
Voici ce que notre personnel dit.
« J’ai rejoint l’équipe d’ADP en octobre 2015, mais j’ai l’impression d’avoir toujours travaillé pour cette entreprise. Je n’occupe pas seulement un poste, j’ai une carrière. Les défis et les occasions d’apprentissage sont nombreux et ils me permettent de rester concentré et investi. ADP est tout simplement un excellent endroit où travailler. »
Jean-Marie
Mise en œuvre
ADP Service and Implementation Team Insights
[MUSIC PLAYING]
[DESCRIPTION]
Logo: ADP, Always Designing for People.
[MUSIC PLAYING]
[SPEECH: TARA]
Hi, my name is Tara. I'm an Implementation Specialist at ADP.
[SPEECH: ALISON]
My name is Alison. I'm a Client Support Consultant.
[SPEECH: DAVE]
Hi, my name is Dave. I'm the Senior Support Consultant here at ADP.
[DESCRIPTION]
Text: What do you love about working at ADP?
[SPEECH: ALISON]
I love working with the clients. I love when they say, you know, you made my life so much easier. Thank you.
[SPEECH: DAVE]
I have to say probably the snack cart at year-end. I get all the free food. But no, realistically, I come because of the people. I mean, it's honestly the people why I stay.
[SPEECH: TARA]
Welcoming the client, explaining to them how our process works over here at ADP.
[DESCRIPTION]
Text: Why did you choose a career in ADP Client Service?
[SPEECH: ALISON]
I was interviewed as a senior in college with ADP, so what really drew me was the reputation it had, and I knew that they were going to have an extensive training program.
[SPEECH: DAVE]
I was actually a referral. One of my friends happened to work here, and just trusting his judgment. He said the place was honestly great to work.
[SPEECH: TARA]
ADP just seemed that they had a lot of job opportunities and a lot of room for growth with a career.
[DESCRIPTION]
Text: What surprised you the most about ADP’s culture?
[SPEECH: DAVE]
Most definitely the people. It's the culture here. Anyone you interact with, everyone's friendly. I love going to work.
[SPEECH: TARA]
I learn something new every single day. I feel like as soon as I get comfortable, something else comes up, but it's great because we have awesome resources here.
[SPEECH: ALISON]
Actually, just servicing the clients, realizing that we're taking care of all of their business needs and payroll needs.
[SPEECH: DAVE]
That's what kind of brought me in, and definitely what makes me stay is just everyone I interact with, clients, people. Like, I enjoy coming to work.
[DESCRIPTION]
Text: Ready to reach your potential? Find out more at jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2020 ADP, LLC. All rights reserved.
ADP – Human Resource Career: Jay
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[DESCRIPTION]
Logo: ADP, Always Designing for People.
Text: Jay, VP, Global Talent & Development
[SPEECH]
Hi, my name is Jay. I am a vice president of global talent solutions here on our Global Talent and Development team. And I've been with ADP for three years.
[MUSIC PLAYING]
[DESCRIPTION]
Text: What is meaningful about working in ADP HR?
[SPEECH]
Having the opportunity in HR organization to help our associates grow, help our associates develop, that's what's really meaningful for me. Make sure we have the right programs, processes, or resources available for people to really kind of fulfill their own potential here at ADP.
[MUSIC PLAYING]
[DESCRIPTION]
Text: How does ADP promote career development?
[SPEECH]
So to really help people develop here, I think it's about finding the right opportunities for them to really expose themselves to new situations, new types of people, new approaches, new kind of leadership opportunities. We try to find as much to kind of, you know, offer to people to get involved in things outside of their day to day role, potentially even just expanding their own day to day role to make sure they're there continuing to develop here.
[MUSIC PLAYING]
[DESCRIPTION]
Text: What does it take to be successful at ADP?
[SPEECH]
So someone I think that will be successful at ADP, at the end of the day, is a leader. So we're looking for people that are really driven, that are really passionate about the area they're applying to, the area they're getting involved in, and that they want to make a difference, right? So people that are excited about change, excited about creating change, working with other people that have the same level of inspiration and engagement, those are the most important aspects. So someone that wants to kind of do something bigger than just earn a paycheck at the end of the day and really drives sort of a greater purpose.
[MUSIC PLAYING]
[DESCRIPTION]
Text: Ready to make a difference? Find out more at jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2016-2020 ADP, LLC. All rights reserved.
Implementation Career: James
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[DESCRIPTION]
Logo: ADP, Always Designing for People.
Text: James, Project Manager, Implementation
[SPEECH]
JAMES: My name is James. I am a project manager here at ADP.
[DESCRIPTION]
Text: What convinced you to join ADP?
[SPEECH]
What convinced me to join ADP was, as I was going through the interview process and speaking with different members of the leadership team, I was able to really identify that they were looking for future leaders within the company. They were looking for individuals that not only had leadership traits but also knew that there was a runway for them to move forward through and develop into.
[DESCRIPTION]
Text: What type of workplace flexibility has A.D.P. provided?
[SPEECH]
Something that I love about working here is that ADP has provided an amazing flexible working atmosphere. Monday, Tuesday, Wednesday, I come to the New Jersey office. And then Thursdays and Fridays, I go to the New York office. And it's fantastic. And then there's times when things come up, when emergencies happen, which happens with everyone, I'm able to work from home. So it's absolutely fantastic how flexible ADP has been with me and also with others.
[DESCRIPTION]
Text: How does A.D.P. encourage collaboration?
[SPEECH]
Coming from a former military career, team orientation is very important to me. And not only is this a very dynamic and fast-paced environment, but the team approach with everything that we do here is very solid and very strong, which is a great atmosphere to work in.
[MUSIC PLAYING]
[DESCRIPTION]
Text: Ready to optimize your career? Find out more at jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2020 ADP, LLC. All rights reserved.
ADP Sales – Why Come, Why Stay
[TEXT] ADP Voice of Sales: Why Come, Why Stay
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[JULIANNA, CENTRIC, DISTRICT MANAGER] My job first out of college was a sales job. I was definitely not given the right tools for success.
[ROMARR, ASSOCIATE SALES MANAGER] First job out of college, I did some consulting with my fraternity. Loved it. It was great. The pay wasn't exactly the greatest. And I wanted to come back to my hometown. ADP was just kind of a way to get back here, make a little bit more money. It was not supposed to be a be-all, end-all situation.
[CAT, VICE PRESIDENT, ADP] I actually worked for a competitor. So I had been in the industry for about five years before coming to ADP. And I had an acquaintance that worked for ADP. And she had gotten promoted, and reached out to me and said, I need you to come work for me. And I kind of laughed it off because I had been doing well working for my competitor.
[CHRISTOPHER, SALE EXECUTIVE, ADP] Graduated high school at 18. Immediately joined the Air Force, where I spent four years. I joined the Air National Guard, did another six years there. And then subsequently became a police officer. My career kind of got cut short there, so I took some time off. I went to school full-time in my 30s. And then ultimately took a job with ADP.
[LAUREN, SALES EXECUTIVE, ADP] I'd worked in the start-up space for a while. So I had some sales experience, but never with an established company.
[JULIANNA] I was just looking on LinkedIn, and I saw the opening for ADP Outside Sales. And I was like, you know what? I'm just going to do it. And I am so, so thankful that I took that plunge.
[ROMARR] I just fell in love with the atmosphere. Coming from an athletic background, the sales environment and the culture that's built at ADP, it motivates you to always want to win. There is always an opportunity for you to be coached to be better. That's what's kept me, now going into my sixth year.
[CAT] I love payroll. I love HCM. And for me, to work for the best of the best, work for the culture that is ADP, it was literally a no-brainer.
[CHRISTOPHER] When I initially got hired by ADP, I had wanted to get into sales previously. And to find an entry-level position in sales that was going to give you all the tools that you needed with really competitive compensation, ADP was it. I didn't know much about ADP at the time, but I found out quickly, within my first few weeks, that the culture was magnificent. The people were just unbelievable. The training program was second-to-none. They really set you up for success from day one.
[LAUREN] Sometimes I'm asked, why have you stayed at ADP so long? I firmly believe that the grass is greener where you water it. And I think that ADP has provided me a safe space to be able to cultivate my career, be able to grow, be able to push myself and challenge myself. And for anyone that's looking to start their sales career, I would absolutely recommend working at ADP.
[MUSIC PLAYING]
[TEXT] Ready to #MakeYourMark in ADP Sales? Visit adp.com/careers
[LOGO] ADP, Always Designing for People.
ADP Presents: The Art of Better.
[MUSIC PLAYING]
[DESCRIPTION: Martha Bird speaks. ]
No matter where you are and no matter what time period you're from, we value being part of a community. We want to be close to friends and family. We seek meaning for ourselves as individuals, where we can be acknowledged and recognized.
[DESCRIPTION: Martha walks through an office. ]
My name is Martha Bird. I'm a cultural anthropologist. And I worked for ADP.
[DESCRIPTION: Exterior view of ADP headquarters. ]
I look for patterns. I study beliefs, routines, aspirations, and behaviors to inform the digital tools we're building at ADP.
[DESCRIPTION: Martha views papers under lamplight]
I often look at new technologies in reference to what is the human need behind that.
[DESCRIPTION: Martha stands in a server room. ]
You have the assembly line. You can imagine in the '50s, people had to work at a stationary terminal. And then you get into the PC in the '80s. And now you have the mobile phone. And people can kind of work anywhere.
ADP as a company is really aware of the importance of having a human perspective on technology. And that's one of the reasons I'm here, is to try to surface what it is that people actually need in the tools that they use.
[DESCRIPTION: Martha converses with a colleague in a cubicle. ]
I spend a lot of time deeply hanging out with people. I do a lot of asking questions that seem straightforward to people who are insiders.
[DESCRIPTION: Martha works with a colleague. ]
I'm able to bring together human insights and observations that, when applied, can impact one in six workers in the US.
[DESCRIPTION: Various floors of the office are viewed. ]
When employees work on teams where they feel that they are respected, they have a tendency to produce more. So I think companies understand that in order to create greater productivity, you have to really work on some of these levers of engagement.
At ADP, I feel really supported on a number of levels. I think the company has used all of the factors that conspire to actually make a more productive workforce. I have a great team that respects my opinion. It's about being authentic. It's about being open to diversity and different perspectives. I get to wake up every day and do exactly what I love doing, just really spending time with people, understanding people. It's about tending to other people and tending to yourself.
[DESCRIPTION: Martha smiles as she glances around the office. Logo: T Brand Studio]
ADP - Corporate Careers: Scott
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Logo: ADP, Always Designing for People.
Text: Scott, VP, Finance Strategy
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Hi, I'm Scott. I'm a VP in Finance Strategy here at ADP. I've been here for two years.
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Text: What is your favorite part of your role?
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My favorite thing about working here is just the opportunity. And so in my current role-- it's a fairly new role and I get to shape what it is. I get this brand new opportunity to create the finance strategy of the company. And so having that blank sheet of paper and filling it in with what the finance strategy might look like, that's phenomenally exciting.
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Text: Why do you stay @ ADP?
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The reason I stay at ADP and the reason I see a future in ADP is just the career progression. And so one of the things I've found in ADP is you've got people with significant tenure, 20, 25 years of tenure. But within that 25 years, they’ve done 6, 8, 10 different jobs. And so career mobility is big at ADP. And in other companies, as people have moved sideways, it's viewed as a bad thing that you've moved sideways. Here, it's encouraged to get exposure, too. So for myself, I was in the field. And now I'm being exposed to corporate. And then obviously, global is another thing for me to get exposure to. So that's really why I stayed.
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Text: What would you tell someone looking to apply to ADP?
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So to somebody looking outside into ADP, what they really need to know is it's not a payroll company. And I definitely had that perception when I came in. And it's only really once you get inside it that you realize there's so many different facets to ADP. And it wasn't until I really dug into the role and the company that I realized that it was more than payroll. It was a pretty sophisticated technology company that was global in reach.
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Text: Ready to drive your career? Find out more @ jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2016-2020 ADP, LLC. All rights reserved.
