Client Relations Executive – Key Accounts

Numéro de poste vacant: 263058
Catégorie: Client Service
Date de publication: May 11, 2025

POSTULER

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Lieu de travail: Alpharetta, GA, US

ADP is hiring a Client Relations Executive for Key Accounts.

Are you ready to flex your leadership expertise and guide the overall activities of a client-facing Human Resources service team working in the Field, ensuring service excellence for our clients?
Can you handle the responsibility of ensuring an overall productive and enjoyable working environment for our associates?
Are you ready to manage a diverse client book of California accounts?
Do you enjoy working through client challenges and providing creative solutions?
Do you have a knack for building relationships, working through contract negotiations, and retaining clients?

Well, this may be the role for you. Ready to make your mark?

In this role, the Client Relations Executive (CRE) is responsible for both HR consulting and overall Account Management, driving client retention by relentlessly monitoring and managing clients’ experience and success. With and through their team of HR professionals, the CRE partners with all levels of ADP service partners and Client leadership to drive a favorable end-to-end client experience- one which results in a long-term and valued partnership. The CRE will initiate interventions to address any areas of client retention, including: client satisfaction; client experience; and, overall value recognition. The CRE identifies client risk and acts as the primary agent for driving save and retention activity, enlisting the many ADP resources available to address and remedy client concerns thereby sustaining a long-term partnership with ADP.

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here:

https://adp.careers/Client_Services_Videos

WHAT YOU’LL DO: Responsibilities

What you can expect on a typical day:

Client Focus:

The CRE Serves as service and talent leader to an assigned team and client base as it relates to the delivery of World Class Service.
The CRE will reinforce the value of our services in direct discussions with clients, addressing our pricing and invoicing philosophy in a manner designed to retain the client.
The CRE will monitor client survey scores and maintain them at a level established by Senior Leaders.
The CRE will maintain a relationship with local Sales Leaders, providing support when possible to the sales process.
Manage escalated issues and provide direction internally, as well as updates to the client.
Possesses strong presentation skills, executive presence, business acumen, and an ability to articulate and manage to clients’ desired outcomes.
The CRE is able to manage difficult situations effectively and with the highest standard of integrity. Includes proactively handling issues with transparency and accountability, setting reasonable expectations for the client and de-escalating difficult situations.

People Leadership:

The CRE will provide overall direction and leadership to Field HR Business Partners, managing the activities of team members in multiple locations through frequent communication, direction, development, and coaching.
Manage relationships with key stakeholders.
Establish clearly defined individual performance goals and objectives; communicate these to team members through 1-on-1 meetings and performance planning and review sessions; provide periodic performance feedback and conduct annual performance reviews on all team members.
Develop leaders for succession.
Work in collaboration with direct reports to establish Individual Development Plans.
Work with internal HR, when needed, to develop and administer corrective action and performance improvement plans.
Function as a consultant and business partner to other organizations within ADP.
Serve as an acting backup to other leaders; providing leadership, guidance, and direction to team members in the absence of the leader.

Contract Management and Success Measurements:

The CRE understands all components of their clients’ contracts, including pricing components, service level agreements, and the clients’ service history.
The CRE reports on progress against Key Performance Indicators and Business Goals, monitoring and managing client success while being able to effectively use data to provide actionable insights.

Operational Execution:

The CRE is responsible for ensuring team Key Performance Indicators are met, driving overall goal attainment focused on client retention, Net Promoter Score (NPS) surveys, and other fiscal- and people-oriented goals.
The CRE coordinates and collaborates, within a highly matrixed global organization, including Sales, operational, service and product management partners to drive issues to closure, oversee completion of complex projects, improve efficiency and quality of end-to-end experience, and influence the product roadmap to enhance the overall client experience and deliver on the client’s success milestones.
Provides continual communication and coordination of functional activities to other departments to ensure effective client support.
Acts as liaison between client service and other departments.
Implement initiatives and processes to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities, and overall goals.
Make critical staffing decisions.
Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units.
Prepare and present reports on team performance.

TO SUCCEED IN THIS ROLE:

At least eight years of managing and consulting with small- and mid-sized clients, focused on strategic account management
At least five years of General Management, Sales or Management Consulting Experience, Client Success Management
Be very comfortable with technology and learning new software
Very proficient in the Microsoft Office Suite, including Excel and PPT
Demonstrated skills in analytics and research, client relations, executive presentations and cross-functional project management
Experience with Human Capital Management solutions and technology.
Up to 75% travel required

A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experiences could include:

Experience noted above, OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

BONUS POINTS FOR THESE: Preferred Qualifications

Bachelor’s Degree
MBA or advanced degree
A working understanding of a Professional Employer Organization (PEO)
A demonstrated working knowledge of Salesforce Client Relations Management software
Previous experience managing client/customer retention and service teams
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
Ability to work and thrive in a team environment, focused on achieving results
Ability to manage a team and develop leaders
Ability to assess team members’ performance and provide motivational support
Ability to work both independently and as part of a team
Ability to recognize basic procedural issues as they arise, and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Ability to manage to all pertinent ADP HR, Payroll, and Benefits policies and procedures

(S) PHR or (S) SHRM CP certification

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Balance work and life. Resources and flexibility to more easily integrate your work and your life.
Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

POSTULER

Pourquoi choisir ADP

1 2 3

Nous sommes un leader mondial de la technologie des ressources humaines, offrant les dernières avancées en matière d’IA et d’apprentissage automatique en matière de paie, de fiscalité, de ressources humaines, d’avantages sociaux et bien plus encore. Nous croyons que nos employés font toute la différence en cultivant une culture inclusive et terre-à-terre qui accueille les idées, encourage l’innovation et valorise l’appartenance.

En savoir plus sur la diversité, l’équité et l’inclusion chez ADP sur notre chaîne YouTube.

EMPLOIS LES PLUS RÉCENTS:

Voici à quoi ressemble la vie chez ADP

N’est-ce pas ce qui compte, dans la vie? Trouver quelque chose qui est important pour vous et que vous aimez faire dans un endroit où vous vous sentez bien? ADP vous donne cette possibilité.

large group of ADP associates in purple t-shirts standing in stadium stands

large group of ADP LatAm associates seated on the floor and chairs

large group ADP Philippine associates seated in a conference room

Voici ce que notre personnel dit.

“It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.”

Nina
Client Support Consultant

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ADP Service and Implementation Team Insights video.

ADP Sales – Why Come, Why Stay

[TEXT] ADP Voice of Sales: Why Come, Why Stay

[MUSIC PLAYING]

[JULIANNA, CENTRIC, DISTRICT MANAGER] My job first out of college was a sales job. I was definitely not given the right tools for success.

[ROMARR, ASSOCIATE SALES MANAGER] First job out of college, I did some consulting with my fraternity. Loved it. It was great. The pay wasn't exactly the greatest. And I wanted to come back to my hometown. ADP was just kind of a way to get back here, make a little bit more money. It was not supposed to be a be-all, end-all situation.

[CAT, VICE PRESIDENT, ADP] I actually worked for a competitor. So I had been in the industry for about five years before coming to ADP. And I had an acquaintance that worked for ADP. And she had gotten promoted, and reached out to me and said, I need you to come work for me. And I kind of laughed it off because I had been doing well working for my competitor.

[CHRISTOPHER, SALE EXECUTIVE, ADP] Graduated high school at 18. Immediately joined the Air Force, where I spent four years. I joined the Air National Guard, did another six years there. And then subsequently became a police officer. My career kind of got cut short there, so I took some time off. I went to school full-time in my 30s. And then ultimately took a job with ADP.

[LAUREN, SALES EXECUTIVE, ADP] I'd worked in the start-up space for a while. So I had some sales experience, but never with an established company.

[JULIANNA] I was just looking on LinkedIn, and I saw the opening for ADP Outside Sales. And I was like, you know what? I'm just going to do it. And I am so, so thankful that I took that plunge.

[ROMARR] I just fell in love with the atmosphere. Coming from an athletic background, the sales environment and the culture that's built at ADP, it motivates you to always want to win. There is always an opportunity for you to be coached to be better. That's what's kept me, now going into my sixth year.

[CAT] I love payroll. I love HCM. And for me, to work for the best of the best, work for the culture that is ADP, it was literally a no-brainer.

[CHRISTOPHER] When I initially got hired by ADP, I had wanted to get into sales previously. And to find an entry-level position in sales that was going to give you all the tools that you needed with really competitive compensation, ADP was it. I didn't know much about ADP at the time, but I found out quickly, within my first few weeks, that the culture was magnificent. The people were just unbelievable. The training program was second-to-none. They really set you up for success from day one.

[LAUREN] Sometimes I'm asked, why have you stayed at ADP so long? I firmly believe that the grass is greener where you water it. And I think that ADP has provided me a safe space to be able to cultivate my career, be able to grow, be able to push myself and challenge myself. And for anyone that's looking to start their sales career, I would absolutely recommend working at ADP.

[MUSIC PLAYING]

[TEXT] Ready to #MakeYourMark in ADP Sales? Visit adp.com/careers

[LOGO] ADP, Always Designing for People.

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TROUVER MON PROCHAIN EMPLOI

Diversité, équité, inclusion et égalité des chances en matière d'emploi chez ADP :ADP affirme que l'inégalité est préjudiciable à nos associés, à nos clients et aux communautés que nous servons. Notre objectif est d'impacter un changement durable à travers nos actions. Ensemble, nous nous unissons pour l'égalité et l'équité. ADP s'engage à l'égalité des chances en matière d'emploi indépendamment de toute caractéristique protégée, y compris: race, couleur, informations génétiques, croyance, origine nationale, religion, sexe, orientation affective ou sexuelle, identité ou expression de genre, statut d'étranger légal, ascendance, âge, état matrimonial , ou le statut d'ancien combattant protégé et ne discriminera personne sur la base d'un handicap. Nous soutenons un milieu de travail inclusif où les associés excellent en fonction du mérite personnel, des qualifications, de l'expérience, des capacités et des performances professionnelles.

Client Relations Executive – Key Accounts

TRANSMETTRE L’OFFRE D’EMPLOI

Pourquoi choisir ADP

EMPLOIS LES PLUS RÉCENTS:

Voici à quoi ressemble la vie chez ADP

Voici ce que notre personnel dit.

ADP Service and Implementation Team Insights

ADP – Human Resource Career: Jay

Implementation Career: James

ADP Sales – Why Come, Why Stay

ADP Presents: The Art of Better.

ADP - Corporate Careers: Scott

Say hello and stay connected.

Prêts à réinventer le travail #ReimagineWork?

Prêts à réinventer
le travail
#ReimagineWork?