Manager, Partner Channels Service / Gestionnaire, Service de canaux partenaires
Numéro de poste vacant: 6012150803212025
Catégorie: Client Service
Date de publication: June 16, 2025
Catégorie: Client Service
Date de publication: June 16, 2025
Lieu de travail: Montreal, QC, CA
Etobicoke, ON
Dartmouth, NS
ADP is hiring a Manager, Partner Channels Service
• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?
Well, this may be the role for you. Ready to make your mark?
This position supervises the daily activities of the Partner Channel team(s) supporting all referring and rev share partners as well as wholesale partners to ensure efficient and effective delivery of optimal service to an assigned client base. Accountable for start plan, quality and retention results. Responsible for managing relationships with the SBS sales organization, CPAs and banks, and our partners’ clients. Oversees all functional responsibilities of the partner team(s) functions performed by the Implementation/Service representatives. Team management responsibilities include managing team base assignments, back log, re-distributions, schedule preparation and labor forecasting as well as facility needs. Manages daily partner / client contact statistics and related metrics to achieve ADP and national partner goals and to meet client standards. Manages all human resources issues; determines training requirements; provides continual communication and coordination of functional activities to ensure effective partner support; provides reports to the Director(s)/VP and participates in the decision-making process as required.
Responsible for actively driving Net Promoter Score (NPS) and creating proactive action plans designed to ensure smooth transitions and ongoing support for banking and accountant partners and clients of ADP’s products and services. Includes leading a team of 10-12 associates, sometimes through team leads, and one to two functional areas.
The Manager is experienced in managing firm relationships, participates in quarterly business reviews with sales and works with partners to enhance service relationships and generate referral opportunities.
Ready to #MakeYourMark? Apply now!
To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/
WHAT YOU’LL DO: Responsibilities
What you can expect on a typical day:
Leads a team of highly trained dedicated Partner Channel relationship specialists across multiple locations in Canada to deliver best in class service, channel experience and support
• Leads the daily activities of Partner Channel teams. Ensures adequate coverage and controls workflow in order to meet business objectives in areas including productivity and quality. Manages the relationship with the assigned Sales Team(s). Resolves escalations that cannot be handled at lower levels of the organization. May serve as technical resource for the team.
• Communicates strategic goals; sets and communicates team goals. Continuously reviews team performance; identifies and appropriately addresses opportunities for improvement. Hires and effectively on-boards new associates. Manages associate performance and development and provides feedback.
• Communicates directly with sales partners, SBS leadership team, and/or Firms to resolve escalated issues. Educates consultants and leaders about policies and procedures to minimize Firm impact and financial risk to ADP. Disseminates information between business and Partner Channel team.
• Oversees effective delivery of client satisfaction surveys, including follow-up with clients on positive and negative feedback and expediting service recovery when necessary.
• May manage associates in multiple physical locations. May have special accountability of being the leader in a remote location. Responsible for the management of the sales relationship across all channels teams. Resolves escalated issues promptly with operations, finance, service, or sales
• Manage project tasks to ensure business goals and objectives are accomplished within designated timeframes. This includes but is not limited to the creation of a project plan to include formalized scope and approach, requirements, development plans, test plans training plans, and turnover for operational readiness.
TO SUCCEED IN THIS ROLE: Requirements
• Experience in data collection, root cause analysis and reporting related to client interactions, channels, client surveys, and productivity.
• Experience in evaluating and monitoring client and channel service interactions in the field of payroll or any closely related industry.
• Ability to think strategically and provide recommendations for long term team growth and development.
• General knowledge of payroll and/or HCM, marketing, sales or related field processes.
• Minimum of 5 years of experience of demonstrable experience in leading a high performing division.
• Minimum of 2 years of experience with a proven background in client service.
• Ability to demonstrate a tremendous level of initiative.
• Ability to maintain the highest levels of client confidentiality.
• Excellent communication skills.
• Excellent interpersonal and relationship building skills.
• Solid problem-solving skills.
• Excellent leadership skills; must be able to work with little supervision, is a self-starter.
• Outstanding presentation skills and experience presenting to Senior Leaders and Executives.
• Ability to think tactically and strategically, identify significant success factors and execute actionable solutions at the highest levels.
• Bachelor’s Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education experience.
*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.
BONUS POINTS FOR THESE: Preferred Qualifications
• Preferred: Bilingual: English and French.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Create. Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
ADP recrute un(e) gestionnaire, Service de canaux partenaires
• Désirez-vous faire progresser votre carrière dans un environnement stable et dynamique offrant de nombreuses opportunités d’avancement?
• Êtes-vous avide de connaissances et avez-vous un intérêt pour les occasions de formation continue, de perfectionnement et de mentorat?
• Est-ce important pour vous de faire partie d’une culture qui valorise l’équité et l’inclusion à travers un environnement accueillant les nouvelles perspectives et la diversité des points de vue?
Si c’est le cas, cette opportunité pourrait vous intéresser. Poursuivez votre lecture et jugez par vous-même.
Le poste supervise les activités quotidiennes de l’équipe “Partner Channel”qui soutient tous les partenaires de référence et de partage des bénéfices ainsi que les partenaires “wholesale” afin d’assurer une prestation efficace et efficiente d’un service optimal à une base de clients assignée. Il est responsable du plan de démarrage, de la qualité et des résultats en matière de rétention. Il est responsable de la gestion des relations avec l’organisation commerciale de la SBS, les CPA et les banques, ainsi qu’avec les clients de nos partenaires. Il supervise toutes les responsabilités fonctionnelles de l’équipe ou des équipes partenaires, fonctions assurées par les représentants de la mise en œuvre/du service. Les responsabilités en matière de gestion d’équipe comprennent la gestion des affectations de base de l’équipe, le backlog, les redistributions, la préparation du calendrier et la prévision de la main-d’œuvre ainsi que les besoins en installations. Gérer les statistiques quotidiennes des contacts avec les partenaires/clients et les mesures connexes afin d’atteindre les objectifs d’ADP et des partenaires nationaux et de respecter les normes des clients. Gérer toutes les questions relatives aux ressources humaines ; déterminer les besoins en formation; assurer une communication et une coordination continues des activités fonctionnelles afin de garantir un soutien efficace aux partenaires ; fournir des rapports au(x) directeur(s)/vice-président et participer au processus de prise de décision, le cas échéant.
Il est responsable de la gestion active du Net Promoter Score (NPS) et de la création de plans d’action proactifs conçus pour assurer des transitions en toute fluidité et un soutien continu aux partenaires bancaires et comptables ainsi qu’aux clients des produits et services d’ADP.
Il dirige une équipe de 10 à 12 associés, parfois par l’intermédiaire de chefs d’équipe, et un à deux domaines fonctionnels. Le gestionnaire senior a de l’expérience dans la gestion des relations avec les entreprises, participe aux revues trimestrielles des affaires avec les ventes et travaille avec les partenaires pour améliorer les relations de service et générer des opportunités de référencement.
Prêt à faire votre marque? Posez votre candidature maintenant!
Pour en savoir plus sur les carrières au sein du service à la clientèle chez ADP, visitez le site :
Emplois au service client chez ADP – Carrières au service client chez ADP – Assistance client ADP
CE QUE VOUS FEREZ: Responsabilités
Ce à quoi ressemble une journée habituelle :
Diriger une équipe de spécialistes des relations avec les partenaires dévoués et hautement qualifiés, répartis sur plusieurs sites au Canada, afin d’offrir le meilleur service, la meilleure expérience et le meilleur soutien en matière de canaux.
• Diriger les activités quotidiennes des équipes du réseau de partenaires. Assurer une couverture adéquate et contrôler le flux de travail afin d’atteindre les objectifs de l’entreprise dans des domaines tels que la productivité et la qualité. Gère les relations avec les équipes de vente assignées. Résoudre les problèmes qui ne peuvent être traités aux niveaux inférieurs de l’organisation. Peut servir de ressource technique pour l’équipe.
• Communiquer les objectifs stratégiques ; fixer et communiquer les objectifs de l’équipe. Examine en permanence les performances de l’équipe ; identifie et traite de manière appropriée les possibilités d’amélioration. Embauche et intègre efficacement les nouveaux collaborateurs. Gère les performances et le développement des collaborateurs et fournit un retour d’information.
• Communiquer directement avec les partenaires de vente, l’équipe de direction de la SBS et/ou les cabinets pour résoudre les problèmes remontés. Il est en charge de la formation des consultants et des dirigeants sur les politiques et les procédures afin de minimiser l’impact sur l’entreprise et le risque financier pour ADP. Diffuser l’information entre l’entreprise et l’équipe du réseau de partenaires.
• Il supervise la réalisation efficace des sondages sur la satisfaction des clients, y compris le suivi avec les clients des réactions positives et négatives et l’accélération du rétablissement du service si nécessaire.
• Il peut être amené à gérer des associés sur plusieurs sites. Il peut avoir la responsabilité particulière d’être le chef de groupe dans un lieu éloigné. Il est responsable de la gestion des relations commerciales entre les équipes de tous les réseaux. Résoudre rapidement les problèmes remontés avec les opérations, les finances, le service ou les ventes.
Gérer les tâches liées aux projets afin de s’assurer que les buts et objectifs de l’entreprise sont atteints dans les délais impartis. Cela inclut, sans s’y limiter, la création d’un plan de projet comprenant la portée et l’approche formalisées, les exigences, les plans de développement, les plans de test, les plans de formation et le chiffre d’affaires pour la préparation opérationnelle.
POUR RÉUSSIR DANS LE CADRE DE CE RÔLE : Exigences obligatoires
• Baccalauréat obtenu dans un établissement d’enseignement supérieur de quatre ans ou dans une université, ou un à deux ans d’expérience et/ou de formation dans un domaine connexe, ou une combinaison équivalente d’études et d’expérience.
• Qualifications
• Expérience de la collecte de données, de l’analyse des causes profondes et de l’établissement de rapports concernant les interactions avec les clients, les réseaux, les enquêtes auprès des clients et la productivité.
• Expérience de l’évaluation et du suivi des interactions avec les clients et les réseaux de services dans le domaine de la paie ou dans tout autre secteur étroitement lié.
• Capacité à penser stratégiquement et à fournir des recommandations pour la croissance et le développement à long terme de l’équipe.
• Connaissance générale des processus de paie et/ou HCM, du marketing, de la vente ou d’un domaine connexe.
• Au moins 5 ans d’expérience démontrable dans la direction d’une division très performante.
• Minimum de 2 ans d’expérience avec une expérience avérée dans le service à la clientèle
• Capacité à faire preuve d’un grand sens de l’initiative
• Capacité à maintenir le plus haut niveau de confidentialité avec les clients.
• Excellentes aptitudes à la communication
• Excellentes compétences en matière de relations interpersonnelles et d’établissement de relations
• Solides compétences en matière de résolution de problèmes
• Excellentes compétences en matière de leadership ; doit être capable de travailler avec peu de supervision et de faire preuve d’initiative.
• Excellentes compétences en matière de présentation et expérience de la présentation à des cadres supérieurs et à des dirigeants.
• Capacité à penser de manière tactique et stratégique, à identifier les facteurs de réussite importants et à mettre en œuvre des solutions exploitables au plus haut niveau.
* Candidats au Québec : bien que le français soit obligatoire pour les postes au Québec, l’utilisation de l’anglais est également requise en raison de la nature mondiale de l’entreprise et du besoin d’interaction avec le siège social et les sites internationaux d’ADP.
LES ÉLÉMENTS SUIVANTS CONSTITUENT DES ATOUTS : Exigences privilégiées
• Préférable : Bilinguisme : anglais et français
VOUS AIMEREZ TRAVAILLER ICI PARCE QUE VOUS POURREZ :
• Trouver l’équilibre dans votre vie. Ressources et flexibilité pour intégrer plus facilement le travail dans votre vie quotidienne.
• Développer vos connaissances. Des possibilités de formation et de développement continus jumelés à un programme de remboursement des frais de scolarité.
• Profiter d’un milieu de travail sain, où nous prenons soin les uns des autres. Nous soutenons votre bien-être, car des associé(e)s en bonne santé sont des associé(e)s heureux(ses).
• Étendre vos activités à l’échelle mondiale. Avec des activités dans le monde entier, les nouvelles opportunités de carrière sont nombreuses et passionnantes.
• Vous joindre à une entreprise engagée à redonner et générant une incidence durable et positive dans les communautés dans lesquelles nous travaillons et vivons.
• Créer. Innover. Résoudre des problèmes. Façonnez l’avenir du travail avec des personnes que vous appréciez.
• Avoir un sentiment d’appartenance en rejoignant un de nos dix groupes de ressources d’entreprise, où vous pouvez établir des liens à l’échelle mondiale avec des réseaux et des alliés qui partagent des expériences et des intérêts communs.
Qu’attendez-vous? Soumettez votre candidature dès maintenant!
Jobs.adp.ca
À propos d’ADP : Nous sommes un fournisseur mondial complet de solutions de gestion du capital humain (HCM) basées sur le Cloud qui associent les RH, la paie, les talents, l’administration du temps, des impôts et des avantages sociaux et un leader en matière de services d’externalisation des activités, d’analytique et d’expertise en conformité. Nous croyons que nos gens font toute la différence en cultivant une culture terre-à-terre qui embrasse nos valeurs fondamentales, accueille les idées, encourage l’innovation et l’appartenance aux valeurs. Nous avons reçu une reconnaissance pour notre travail par de nombreuses organisations estimées, en savoir plus sur ADP Awards and Recognition.
Diversité, équité, inclusion et égalité des chances en matière d’emploi chez ADP : ADP s’est engagée à offrir un milieu de travail inclusif, diversifié et équitable, et s’est également engagée à offrir des possibilités d’emploi égales sans égard à toute caractéristique protégée, y compris la race, la couleur, l’information génétique, la croyance, l’origine nationale, la religion, le sexe, l’orientation affective ou sexuelle, l’identité ou l’expression de genre, le statut d’étranger légitime, l’ascendance, l’âge, l’état matrimonial, le statut d’ancien combattant protégé ou l’invalidité. Les décisions d’embauche sont fondées sur les besoins opérationnels d’ADP et le mérite du candidat, y compris, mais sans s’y limiter, les qualifications, l’expérience, les capacités, la disponibilité, la coopération et le rendement au travail.
Éthique chez ADP : ADP a une longue et fière histoire de conduite des affaires avec les normes éthiques les plus élevées et la pleine conformité avec toutes les lois applicables. Nous nous attendons également à ce que notre personnel défende nos valeurs avec le plus haut niveau d’intégrité et agisse d’une manière qui favorise un milieu de travail honnête et respectueux. Cliquez sur https://jobs.adp.com/life-at-adp/ pour en savoir plus sur la culture d’ADP et notre ensemble complet de valeurs.
#LI-EU1
#LI-Hybrid
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Lire la suite
Pourquoi choisir ADP
EMPLOIS LES PLUS RÉCENTS:
Voici à quoi ressemble la vie chez ADP
N’est-ce pas ce qui compte, dans la vie? Trouver quelque chose qui est important pour vous et que vous aimez faire dans un endroit où vous vous sentez bien? ADP vous donne cette possibilité.
Voici ce que notre personnel dit.
“C’est génial de venir travailler ici et de ne pas simplement s’asseoir et dire; « je vais répondre au téléphone ». En fait, j’instruis les clients, faisant en sorte que leur expérience soit agréable, et ce sans effort. Quand vous prenez le temps de les instruire, ils sont tellement reconnaissants. Je me suis fait beaucoup de contacts personnels.”
Nina
Client Support Consultant
ADP Service and Implementation Team Insights
[MUSIC PLAYING]
[DESCRIPTION]
Logo: ADP, Always Designing for People.
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[SPEECH: TARA]
Hi, my name is Tara. I'm an Implementation Specialist at ADP.
[SPEECH: ALISON]
My name is Alison. I'm a Client Support Consultant.
[SPEECH: DAVE]
Hi, my name is Dave. I'm the Senior Support Consultant here at ADP.
[DESCRIPTION]
Text: What do you love about working at ADP?
[SPEECH: ALISON]
I love working with the clients. I love when they say, you know, you made my life so much easier. Thank you.
[SPEECH: DAVE]
I have to say probably the snack cart at year-end. I get all the free food. But no, realistically, I come because of the people. I mean, it's honestly the people why I stay.
[SPEECH: TARA]
Welcoming the client, explaining to them how our process works over here at ADP.
[DESCRIPTION]
Text: Why did you choose a career in ADP Client Service?
[SPEECH: ALISON]
I was interviewed as a senior in college with ADP, so what really drew me was the reputation it had, and I knew that they were going to have an extensive training program.
[SPEECH: DAVE]
I was actually a referral. One of my friends happened to work here, and just trusting his judgment. He said the place was honestly great to work.
[SPEECH: TARA]
ADP just seemed that they had a lot of job opportunities and a lot of room for growth with a career.
[DESCRIPTION]
Text: What surprised you the most about ADP’s culture?
[SPEECH: DAVE]
Most definitely the people. It's the culture here. Anyone you interact with, everyone's friendly. I love going to work.
[SPEECH: TARA]
I learn something new every single day. I feel like as soon as I get comfortable, something else comes up, but it's great because we have awesome resources here.
[SPEECH: ALISON]
Actually, just servicing the clients, realizing that we're taking care of all of their business needs and payroll needs.
[SPEECH: DAVE]
That's what kind of brought me in, and definitely what makes me stay is just everyone I interact with, clients, people. Like, I enjoy coming to work.
[DESCRIPTION]
Text: Ready to reach your potential? Find out more at jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2020 ADP, LLC. All rights reserved.
ADP – Human Resource Career: Jay
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Logo: ADP, Always Designing for People.
Text: Jay, VP, Global Talent & Development
[SPEECH]
Hi, my name is Jay. I am a vice president of global talent solutions here on our Global Talent and Development team. And I've been with ADP for three years.
[MUSIC PLAYING]
[DESCRIPTION]
Text: What is meaningful about working in ADP HR?
[SPEECH]
Having the opportunity in HR organization to help our associates grow, help our associates develop, that's what's really meaningful for me. Make sure we have the right programs, processes, or resources available for people to really kind of fulfill their own potential here at ADP.
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[DESCRIPTION]
Text: How does ADP promote career development?
[SPEECH]
So to really help people develop here, I think it's about finding the right opportunities for them to really expose themselves to new situations, new types of people, new approaches, new kind of leadership opportunities. We try to find as much to kind of, you know, offer to people to get involved in things outside of their day to day role, potentially even just expanding their own day to day role to make sure they're there continuing to develop here.
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Text: What does it take to be successful at ADP?
[SPEECH]
So someone I think that will be successful at ADP, at the end of the day, is a leader. So we're looking for people that are really driven, that are really passionate about the area they're applying to, the area they're getting involved in, and that they want to make a difference, right? So people that are excited about change, excited about creating change, working with other people that have the same level of inspiration and engagement, those are the most important aspects. So someone that wants to kind of do something bigger than just earn a paycheck at the end of the day and really drives sort of a greater purpose.
[MUSIC PLAYING]
[DESCRIPTION]
Text: Ready to make a difference? Find out more at jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2016-2020 ADP, LLC. All rights reserved.
Implementation Career: James
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Logo: ADP, Always Designing for People.
Text: James, Project Manager, Implementation
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JAMES: My name is James. I am a project manager here at ADP.
[DESCRIPTION]
Text: What convinced you to join ADP?
[SPEECH]
What convinced me to join ADP was, as I was going through the interview process and speaking with different members of the leadership team, I was able to really identify that they were looking for future leaders within the company. They were looking for individuals that not only had leadership traits but also knew that there was a runway for them to move forward through and develop into.
[DESCRIPTION]
Text: What type of workplace flexibility has A.D.P. provided?
[SPEECH]
Something that I love about working here is that ADP has provided an amazing flexible working atmosphere. Monday, Tuesday, Wednesday, I come to the New Jersey office. And then Thursdays and Fridays, I go to the New York office. And it's fantastic. And then there's times when things come up, when emergencies happen, which happens with everyone, I'm able to work from home. So it's absolutely fantastic how flexible ADP has been with me and also with others.
[DESCRIPTION]
Text: How does A.D.P. encourage collaboration?
[SPEECH]
Coming from a former military career, team orientation is very important to me. And not only is this a very dynamic and fast-paced environment, but the team approach with everything that we do here is very solid and very strong, which is a great atmosphere to work in.
[MUSIC PLAYING]
[DESCRIPTION]
Text: Ready to optimize your career? Find out more at jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2020 ADP, LLC. All rights reserved.
ADP Sales – Why Come, Why Stay
[TEXT] ADP Voice of Sales: Why Come, Why Stay
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[JULIANNA, CENTRIC, DISTRICT MANAGER] My job first out of college was a sales job. I was definitely not given the right tools for success.
[ROMARR, ASSOCIATE SALES MANAGER] First job out of college, I did some consulting with my fraternity. Loved it. It was great. The pay wasn't exactly the greatest. And I wanted to come back to my hometown. ADP was just kind of a way to get back here, make a little bit more money. It was not supposed to be a be-all, end-all situation.
[CAT, VICE PRESIDENT, ADP] I actually worked for a competitor. So I had been in the industry for about five years before coming to ADP. And I had an acquaintance that worked for ADP. And she had gotten promoted, and reached out to me and said, I need you to come work for me. And I kind of laughed it off because I had been doing well working for my competitor.
[CHRISTOPHER, SALE EXECUTIVE, ADP] Graduated high school at 18. Immediately joined the Air Force, where I spent four years. I joined the Air National Guard, did another six years there. And then subsequently became a police officer. My career kind of got cut short there, so I took some time off. I went to school full-time in my 30s. And then ultimately took a job with ADP.
[LAUREN, SALES EXECUTIVE, ADP] I'd worked in the start-up space for a while. So I had some sales experience, but never with an established company.
[JULIANNA] I was just looking on LinkedIn, and I saw the opening for ADP Outside Sales. And I was like, you know what? I'm just going to do it. And I am so, so thankful that I took that plunge.
[ROMARR] I just fell in love with the atmosphere. Coming from an athletic background, the sales environment and the culture that's built at ADP, it motivates you to always want to win. There is always an opportunity for you to be coached to be better. That's what's kept me, now going into my sixth year.
[CAT] I love payroll. I love HCM. And for me, to work for the best of the best, work for the culture that is ADP, it was literally a no-brainer.
[CHRISTOPHER] When I initially got hired by ADP, I had wanted to get into sales previously. And to find an entry-level position in sales that was going to give you all the tools that you needed with really competitive compensation, ADP was it. I didn't know much about ADP at the time, but I found out quickly, within my first few weeks, that the culture was magnificent. The people were just unbelievable. The training program was second-to-none. They really set you up for success from day one.
[LAUREN] Sometimes I'm asked, why have you stayed at ADP so long? I firmly believe that the grass is greener where you water it. And I think that ADP has provided me a safe space to be able to cultivate my career, be able to grow, be able to push myself and challenge myself. And for anyone that's looking to start their sales career, I would absolutely recommend working at ADP.
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[TEXT] Ready to #MakeYourMark in ADP Sales? Visit adp.com/careers
[LOGO] ADP, Always Designing for People.
ADP Presents: The Art of Better.
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[DESCRIPTION: Martha Bird speaks. ]
No matter where you are and no matter what time period you're from, we value being part of a community. We want to be close to friends and family. We seek meaning for ourselves as individuals, where we can be acknowledged and recognized.
[DESCRIPTION: Martha walks through an office. ]
My name is Martha Bird. I'm a cultural anthropologist. And I worked for ADP.
[DESCRIPTION: Exterior view of ADP headquarters. ]
I look for patterns. I study beliefs, routines, aspirations, and behaviors to inform the digital tools we're building at ADP.
[DESCRIPTION: Martha views papers under lamplight]
I often look at new technologies in reference to what is the human need behind that.
[DESCRIPTION: Martha stands in a server room. ]
You have the assembly line. You can imagine in the '50s, people had to work at a stationary terminal. And then you get into the PC in the '80s. And now you have the mobile phone. And people can kind of work anywhere.
ADP as a company is really aware of the importance of having a human perspective on technology. And that's one of the reasons I'm here, is to try to surface what it is that people actually need in the tools that they use.
[DESCRIPTION: Martha converses with a colleague in a cubicle. ]
I spend a lot of time deeply hanging out with people. I do a lot of asking questions that seem straightforward to people who are insiders.
[DESCRIPTION: Martha works with a colleague. ]
I'm able to bring together human insights and observations that, when applied, can impact one in six workers in the US.
[DESCRIPTION: Various floors of the office are viewed. ]
When employees work on teams where they feel that they are respected, they have a tendency to produce more. So I think companies understand that in order to create greater productivity, you have to really work on some of these levers of engagement.
At ADP, I feel really supported on a number of levels. I think the company has used all of the factors that conspire to actually make a more productive workforce. I have a great team that respects my opinion. It's about being authentic. It's about being open to diversity and different perspectives. I get to wake up every day and do exactly what I love doing, just really spending time with people, understanding people. It's about tending to other people and tending to yourself.
[DESCRIPTION: Martha smiles as she glances around the office. Logo: T Brand Studio]
ADP - Corporate Careers: Scott
[MUSIC PLAYING]
[DESCRIPTION]
Logo: ADP, Always Designing for People.
Text: Scott, VP, Finance Strategy
[SPEECH]
Hi, I'm Scott. I'm a VP in Finance Strategy here at ADP. I've been here for two years.
[MUSIC PLAYING]
[DESCRIPTION]
Text: What is your favorite part of your role?
[SPEECH]
My favorite thing about working here is just the opportunity. And so in my current role-- it's a fairly new role and I get to shape what it is. I get this brand new opportunity to create the finance strategy of the company. And so having that blank sheet of paper and filling it in with what the finance strategy might look like, that's phenomenally exciting.
[MUSIC PLAYING]
[DESCRIPTION]
Text: Why do you stay @ ADP?
[SPEECH]
The reason I stay at ADP and the reason I see a future in ADP is just the career progression. And so one of the things I've found in ADP is you've got people with significant tenure, 20, 25 years of tenure. But within that 25 years, they’ve done 6, 8, 10 different jobs. And so career mobility is big at ADP. And in other companies, as people have moved sideways, it's viewed as a bad thing that you've moved sideways. Here, it's encouraged to get exposure, too. So for myself, I was in the field. And now I'm being exposed to corporate. And then obviously, global is another thing for me to get exposure to. So that's really why I stayed.
[MUSIC PLAYING]
[DESCRIPTION]
Text: What would you tell someone looking to apply to ADP?
[SPEECH]
So to somebody looking outside into ADP, what they really need to know is it's not a payroll company. And I definitely had that perception when I came in. And it's only really once you get inside it that you realize there's so many different facets to ADP. And it wasn't until I really dug into the role and the company that I realized that it was more than payroll. It was a pretty sophisticated technology company that was global in reach.
[MUSIC PLAYING]
[DESCRIPTION]
Text: Ready to drive your career? Find out more @ jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2016-2020 ADP, LLC. All rights reserved.
