Client Account Manager
Numéro de poste vacant: 6012349806192025
Catégorie: Client Service
Date de publication: July 3, 2025
Catégorie: Client Service
Date de publication: July 3, 2025
Lieu de travail: Barcelona, Cataluña, ES
Client Account Manager
The Client Account Manager is responsible for ensuring the overall quality and on-time delivery of global payroll while increasing client satisfaction.
It is a customer service position that works with a portfolio of clients, internal teams, and partners across the globe. They are responsible for all critical steps to provide our clients a seamless payroll process from input to pay date.
The Client Account Manager will also be responsible for contributing to internal projects while developing and managing his or her ongoing client base and participating in ongoing trainings. They will also be responsible for understanding each client-specific process to provide key recommendations for improvements and efficiency gains.
This position reports to the Onboarding Lead for the initial training period and will then report to a Supervisor of Client Services.
Essential Duties & Responsibilities:
- Participate in ongoing training sessions on company protocols for international payroll management and client services for the first 3-6 months of initial start date.
- Assist with internal projects and collaborate with other departments to achieve companywide goals while training on Celergo’s processes and protocols.
- Work effectively within the team to ensure all department and payroll deadlines are met.
- Responsible for generating reports to analyze, audit, and reconcile payroll data.
- Strong communication and cross-cultural skills to collaborate with international team members.
- Responsible for the accuracy and timeliness of each Client’s payroll.
- Complete and deliver monthly checklist metrics:
- Safeguard the timely completion of all payroll deadlines and make sure payrolls are paid on time.
- Ensure that step by step processes are followed by both client and partner.
- Double check that invoices are billed accurately.
- Manage controls (client and internal changes):
- Ensure that all documentation is up to date.
- Guarantee all deliverables are completed timely and accurately.
- Strong critical problem-solving results.
- Establish and maintain long-term relationships.
- Provide a second layer of checks by comparing two sets of results to make sure client has accurate reports.
Provide clients with:
- Strong critical problem-solving skills.
- Be a single point of contact for the client.
- Educate the client on best practises and how to use the Celergo Systems.
- Facilitate long-term relationships with both your clients and local partners.
- Ensure each client payroll calendar is managed timely and effectively with both the client and global payroll providers.
- Ensure client deliverables and Service Level Agreements (if present) are being completed timely and accurately.
- Serve as client advocate and collaborate internally and externally as needed to ensure client needs are understood and expectations are met.
- Review and communicate payroll changes between the Client and global payroll providers.
- Audit payroll calculations from global payroll providers.
- Manage all steps of the funding process
- Generate consolidated invoices for client approval and funding initiation.
- Maintain open items logs and track improvements to ensure all open items are closed.
Requirements:
- Passion — Client Service Management
- Education — Bachelor’s degree from an accredited four-year college or university
- Experience — Minimum of 2 years of professional experience in a service environment
- Ability to work independently.
Other Skills and Abilities
- Bilingual language skills are a plus. Fluent English is Essential.
- Excellent written and verbal communication skills
- Ability to maintain priorities in a constantly changing environment.
- Strong organization skills
- Expertise using MS Office applications, specifically Excel. Knowledge of basic formulas in Excel help (for example VLOOKUP)
- Be able to independently organise yourself and work within tight deadlines
- Basic understanding of payroll/accounting is a plus but not essential.
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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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ADP Service and Implementation Team Insights
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Hi, my name is Tara. I'm an Implementation Specialist at ADP.
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I love working with the clients. I love when they say, you know, you made my life so much easier. Thank you.
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I have to say probably the snack cart at year-end. I get all the free food. But no, realistically, I come because of the people. I mean, it's honestly the people why I stay.
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Welcoming the client, explaining to them how our process works over here at ADP.
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I was interviewed as a senior in college with ADP, so what really drew me was the reputation it had, and I knew that they were going to have an extensive training program.
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I was actually a referral. One of my friends happened to work here, and just trusting his judgment. He said the place was honestly great to work.
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ADP just seemed that they had a lot of job opportunities and a lot of room for growth with a career.
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[SPEECH: DAVE]
Most definitely the people. It's the culture here. Anyone you interact with, everyone's friendly. I love going to work.
[SPEECH: TARA]
I learn something new every single day. I feel like as soon as I get comfortable, something else comes up, but it's great because we have awesome resources here.
[SPEECH: ALISON]
Actually, just servicing the clients, realizing that we're taking care of all of their business needs and payroll needs.
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That's what kind of brought me in, and definitely what makes me stay is just everyone I interact with, clients, people. Like, I enjoy coming to work.
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Hi, my name is Jay. I am a vice president of global talent solutions here on our Global Talent and Development team. And I've been with ADP for three years.
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Having the opportunity in HR organization to help our associates grow, help our associates develop, that's what's really meaningful for me. Make sure we have the right programs, processes, or resources available for people to really kind of fulfill their own potential here at ADP.
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So to really help people develop here, I think it's about finding the right opportunities for them to really expose themselves to new situations, new types of people, new approaches, new kind of leadership opportunities. We try to find as much to kind of, you know, offer to people to get involved in things outside of their day to day role, potentially even just expanding their own day to day role to make sure they're there continuing to develop here.
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So someone I think that will be successful at ADP, at the end of the day, is a leader. So we're looking for people that are really driven, that are really passionate about the area they're applying to, the area they're getting involved in, and that they want to make a difference, right? So people that are excited about change, excited about creating change, working with other people that have the same level of inspiration and engagement, those are the most important aspects. So someone that wants to kind of do something bigger than just earn a paycheck at the end of the day and really drives sort of a greater purpose.
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Implementation Career: James
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JAMES: My name is James. I am a project manager here at ADP.
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[SPEECH]
What convinced me to join ADP was, as I was going through the interview process and speaking with different members of the leadership team, I was able to really identify that they were looking for future leaders within the company. They were looking for individuals that not only had leadership traits but also knew that there was a runway for them to move forward through and develop into.
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Text: What type of workplace flexibility has A.D.P. provided?
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Something that I love about working here is that ADP has provided an amazing flexible working atmosphere. Monday, Tuesday, Wednesday, I come to the New Jersey office. And then Thursdays and Fridays, I go to the New York office. And it's fantastic. And then there's times when things come up, when emergencies happen, which happens with everyone, I'm able to work from home. So it's absolutely fantastic how flexible ADP has been with me and also with others.
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Coming from a former military career, team orientation is very important to me. And not only is this a very dynamic and fast-paced environment, but the team approach with everything that we do here is very solid and very strong, which is a great atmosphere to work in.
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ADP Sales – Why Come, Why Stay
[TEXT] ADP Voice of Sales: Why Come, Why Stay
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[JULIANNA, CENTRIC, DISTRICT MANAGER] My job first out of college was a sales job. I was definitely not given the right tools for success.
[ROMARR, ASSOCIATE SALES MANAGER] First job out of college, I did some consulting with my fraternity. Loved it. It was great. The pay wasn't exactly the greatest. And I wanted to come back to my hometown. ADP was just kind of a way to get back here, make a little bit more money. It was not supposed to be a be-all, end-all situation.
[CAT, VICE PRESIDENT, ADP] I actually worked for a competitor. So I had been in the industry for about five years before coming to ADP. And I had an acquaintance that worked for ADP. And she had gotten promoted, and reached out to me and said, I need you to come work for me. And I kind of laughed it off because I had been doing well working for my competitor.
[CHRISTOPHER, SALE EXECUTIVE, ADP] Graduated high school at 18. Immediately joined the Air Force, where I spent four years. I joined the Air National Guard, did another six years there. And then subsequently became a police officer. My career kind of got cut short there, so I took some time off. I went to school full-time in my 30s. And then ultimately took a job with ADP.
[LAUREN, SALES EXECUTIVE, ADP] I'd worked in the start-up space for a while. So I had some sales experience, but never with an established company.
[JULIANNA] I was just looking on LinkedIn, and I saw the opening for ADP Outside Sales. And I was like, you know what? I'm just going to do it. And I am so, so thankful that I took that plunge.
[ROMARR] I just fell in love with the atmosphere. Coming from an athletic background, the sales environment and the culture that's built at ADP, it motivates you to always want to win. There is always an opportunity for you to be coached to be better. That's what's kept me, now going into my sixth year.
[CAT] I love payroll. I love HCM. And for me, to work for the best of the best, work for the culture that is ADP, it was literally a no-brainer.
[CHRISTOPHER] When I initially got hired by ADP, I had wanted to get into sales previously. And to find an entry-level position in sales that was going to give you all the tools that you needed with really competitive compensation, ADP was it. I didn't know much about ADP at the time, but I found out quickly, within my first few weeks, that the culture was magnificent. The people were just unbelievable. The training program was second-to-none. They really set you up for success from day one.
[LAUREN] Sometimes I'm asked, why have you stayed at ADP so long? I firmly believe that the grass is greener where you water it. And I think that ADP has provided me a safe space to be able to cultivate my career, be able to grow, be able to push myself and challenge myself. And for anyone that's looking to start their sales career, I would absolutely recommend working at ADP.
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ADP Presents: The Art of Better.
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No matter where you are and no matter what time period you're from, we value being part of a community. We want to be close to friends and family. We seek meaning for ourselves as individuals, where we can be acknowledged and recognized.
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My name is Martha Bird. I'm a cultural anthropologist. And I worked for ADP.
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I look for patterns. I study beliefs, routines, aspirations, and behaviors to inform the digital tools we're building at ADP.
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I often look at new technologies in reference to what is the human need behind that.
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You have the assembly line. You can imagine in the '50s, people had to work at a stationary terminal. And then you get into the PC in the '80s. And now you have the mobile phone. And people can kind of work anywhere.
ADP as a company is really aware of the importance of having a human perspective on technology. And that's one of the reasons I'm here, is to try to surface what it is that people actually need in the tools that they use.
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I spend a lot of time deeply hanging out with people. I do a lot of asking questions that seem straightforward to people who are insiders.
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I'm able to bring together human insights and observations that, when applied, can impact one in six workers in the US.
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When employees work on teams where they feel that they are respected, they have a tendency to produce more. So I think companies understand that in order to create greater productivity, you have to really work on some of these levers of engagement.
At ADP, I feel really supported on a number of levels. I think the company has used all of the factors that conspire to actually make a more productive workforce. I have a great team that respects my opinion. It's about being authentic. It's about being open to diversity and different perspectives. I get to wake up every day and do exactly what I love doing, just really spending time with people, understanding people. It's about tending to other people and tending to yourself.
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ADP - Corporate Careers: Scott
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Text: Scott, VP, Finance Strategy
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Hi, I'm Scott. I'm a VP in Finance Strategy here at ADP. I've been here for two years.
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[SPEECH]
My favorite thing about working here is just the opportunity. And so in my current role-- it's a fairly new role and I get to shape what it is. I get this brand new opportunity to create the finance strategy of the company. And so having that blank sheet of paper and filling it in with what the finance strategy might look like, that's phenomenally exciting.
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The reason I stay at ADP and the reason I see a future in ADP is just the career progression. And so one of the things I've found in ADP is you've got people with significant tenure, 20, 25 years of tenure. But within that 25 years, they’ve done 6, 8, 10 different jobs. And so career mobility is big at ADP. And in other companies, as people have moved sideways, it's viewed as a bad thing that you've moved sideways. Here, it's encouraged to get exposure, too. So for myself, I was in the field. And now I'm being exposed to corporate. And then obviously, global is another thing for me to get exposure to. So that's really why I stayed.
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Text: What would you tell someone looking to apply to ADP?
[SPEECH]
So to somebody looking outside into ADP, what they really need to know is it's not a payroll company. And I definitely had that perception when I came in. And it's only really once you get inside it that you realize there's so many different facets to ADP. And it wasn't until I really dug into the role and the company that I realized that it was more than payroll. It was a pretty sophisticated technology company that was global in reach.
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