Associate Account Manager – Client Service

Numéro de poste vacant: 267939
Catégorie: Client Service
Date de publication: July 30, 2025

POSTULER

COMMUNIQUER AVEC NOUS MAINTENANT ET APPLIQUER PLUS TARD

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Lieu de travail: La Palma, CA, US

ADP is hiring an Associate Account Manager. 

This is not a sales position. This role focuses on servicing existing clients.

Are you ready to join a company offering career advancement opportunities throughout your career journey? 
Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? 
Are you looking for an inclusive environment with a culture of collaboration and belonging? 
Are you passionate about building lasting relationships and making a real impact on people’s lives?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP’s front-line for solving clients’ challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will be the face of ADP to our clients, trusted to deliver outstanding service and build lasting satisfaction with every connection.

The nature of what you do every day will not change – your #1 goal is to help clients who have between 50 – 999 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

Are you ready to own a book of business and become a trusted advisor and advocate to our clients? In this role, your mission is to cultivate meaningful, long-term connections with clients helping them navigate their needs, guiding them through solutions, and being the person they rely on most.

To thrive in this role, you must be comfortable in a fast-paced, metrics-driven environment where structure and performance go hand in hand with connection and purpose. Every conversation matters and you know how to make it count. Whether over the phone or in writing, your communication is clear, professional, and easy for clients to act on. You’re someone who naturally builds trust, fosters loyalty, brings positive energy into every interaction, and has experience serving as a liaison with internal partners to ensure client needs are met.

We work hard to provide exceptional service to our clients, but we also believe in celebrating wins, sharing laughs, and building friendships that last. If you’re looking for more than just a job and want a career with purpose in a company that values inclusion, growth, and teamwork, ADP may be the place for you.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos 

Ready to #MakeYourMark?  Apply now!

To learn more about Client Services at ADP, watch here: 

https://adp.careers/Client_Services_Videos

 WHAT YOU’LL DO: Responsibilities 

What you can expect on a typical day:

Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP’s clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes. 

Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP’s core value of “Integrity is Everything.” 

Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products’ value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training. 

Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE: Required Qualifications 

You have at least one year of experience in a customer service environment.
You can work overtime hours during peak seasons.

A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include: 

Experience noted above OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

 YOU’LL LOVE WORKING HERE BECAUSE YOU CAN: 

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. 
Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. 
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities. 
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. 
Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. 
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply now!

Jobs.adp.com

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

TO SUCCEED IN THIS ROLE: Required Qualifications 

You have at least one year of experience in a customer service environment.
You can work overtime hours during peak seasons.

A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include: 

Experience noted above OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

 YOU’LL LOVE WORKING HERE BECAUSE YOU CAN: 

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. 
Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. 
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn through ongoing training, development, and mentorship opportunities. 
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. 
Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. 
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?  Apply today!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $16.35 – $33.17 / Hour*

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

POSTULER

Pourquoi choisir ADP

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Nous sommes un leader mondial de la technologie des ressources humaines, offrant les dernières avancées en matière d’IA et d’apprentissage automatique en matière de paie, de fiscalité, de ressources humaines, d’avantages sociaux et bien plus encore. Nous croyons que nos employés font toute la différence en cultivant une culture inclusive et terre-à-terre qui accueille les idées, encourage l’innovation et valorise l’appartenance.

En savoir plus sur la diversité, l’équité et l’inclusion chez ADP sur notre chaîne YouTube.

EMPLOIS LES PLUS RÉCENTS:

Voici à quoi ressemble la vie chez ADP

N’est-ce pas ce qui compte, dans la vie? Trouver quelque chose qui est important pour vous et que vous aimez faire dans un endroit où vous vous sentez bien? ADP vous donne cette possibilité.

large group of ADP associates in purple t-shirts standing in stadium stands

large group of ADP LatAm associates seated on the floor and chairs

large group ADP Philippine associates seated in a conference room

Voici ce que notre personnel dit.

“It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.”

Nina
Client Support Consultant

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ADP Service and Implementation Team Insights video.

ADP Sales – Why Come, Why Stay

[TEXT] ADP Voice of Sales: Why Come, Why Stay

[MUSIC PLAYING]

[JULIANNA, CENTRIC, DISTRICT MANAGER] My job first out of college was a sales job. I was definitely not given the right tools for success.

[ROMARR, ASSOCIATE SALES MANAGER] First job out of college, I did some consulting with my fraternity. Loved it. It was great. The pay wasn't exactly the greatest. And I wanted to come back to my hometown. ADP was just kind of a way to get back here, make a little bit more money. It was not supposed to be a be-all, end-all situation.

[CAT, VICE PRESIDENT, ADP] I actually worked for a competitor. So I had been in the industry for about five years before coming to ADP. And I had an acquaintance that worked for ADP. And she had gotten promoted, and reached out to me and said, I need you to come work for me. And I kind of laughed it off because I had been doing well working for my competitor.

[CHRISTOPHER, SALE EXECUTIVE, ADP] Graduated high school at 18. Immediately joined the Air Force, where I spent four years. I joined the Air National Guard, did another six years there. And then subsequently became a police officer. My career kind of got cut short there, so I took some time off. I went to school full-time in my 30s. And then ultimately took a job with ADP.

[LAUREN, SALES EXECUTIVE, ADP] I'd worked in the start-up space for a while. So I had some sales experience, but never with an established company.

[JULIANNA] I was just looking on LinkedIn, and I saw the opening for ADP Outside Sales. And I was like, you know what? I'm just going to do it. And I am so, so thankful that I took that plunge.

[ROMARR] I just fell in love with the atmosphere. Coming from an athletic background, the sales environment and the culture that's built at ADP, it motivates you to always want to win. There is always an opportunity for you to be coached to be better. That's what's kept me, now going into my sixth year.

[CAT] I love payroll. I love HCM. And for me, to work for the best of the best, work for the culture that is ADP, it was literally a no-brainer.

[CHRISTOPHER] When I initially got hired by ADP, I had wanted to get into sales previously. And to find an entry-level position in sales that was going to give you all the tools that you needed with really competitive compensation, ADP was it. I didn't know much about ADP at the time, but I found out quickly, within my first few weeks, that the culture was magnificent. The people were just unbelievable. The training program was second-to-none. They really set you up for success from day one.

[LAUREN] Sometimes I'm asked, why have you stayed at ADP so long? I firmly believe that the grass is greener where you water it. And I think that ADP has provided me a safe space to be able to cultivate my career, be able to grow, be able to push myself and challenge myself. And for anyone that's looking to start their sales career, I would absolutely recommend working at ADP.

[MUSIC PLAYING]

[TEXT] Ready to #MakeYourMark in ADP Sales? Visit adp.com/careers

[LOGO] ADP, Always Designing for People.

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Associate Account Manager – Client Service

TRANSMETTRE L’OFFRE D’EMPLOI

Pourquoi choisir ADP

EMPLOIS LES PLUS RÉCENTS:

Voici à quoi ressemble la vie chez ADP

Voici ce que notre personnel dit.

ADP Service and Implementation Team Insights

ADP – Human Resource Career: Jay

Implementation Career: James

ADP Sales – Why Come, Why Stay

ADP Presents: The Art of Better.

ADP - Corporate Careers: Scott

Say hello and stay connected.

Prêts à réinventer le travail #ReimagineWork?

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