Client Service Manager, BTS / Gestionnaire des services à la clientèle, BTS
Numéro de poste vacant: 6012617711242025
Catégorie: Client Service
Date de publication: December 4, 2025
Catégorie: Client Service
Date de publication: December 4, 2025
Lieu de travail: Etobicoke, ON, CA
Montreal, QC
ADP is hiring a Client Service Manager – BTS
- Do you enjoy working with others to create solutions for our clients?
- Are you interested in advancing your career through continuous training, development, mentorship opportunities, and defined pathways for career progression?
- Are you looking to be yourself in a place that values fairness, inclusivity, and a sense of belonging, where different viewpoints and ideas are welcomed?
Well, this may be the role for you. Ready to make your mark?
Unlock Your Career Potential: Human Resources at ADP. It’s at the very core of what we do. Whether it’s partnering with associates inside ADP or outside with our clients – you work across all HR disciplines – management, benefits, payroll, risk management and compliance to deliver your human capital management expertise in an increasingly competitive global marketplace.
In this position, you will lead our BTS Team of HR Service Consultants to help our clients leverage ADP’s exceptional business solutions so they can focus on what matters most to them – growing their business.
The Client Service Manager, BTS, leads the team in delivering the long-term strategy of the division by ensuring to provide the highest level of service and support to our associates, internal partners, and clients. In this leadership position, the Manager must ensure the team is acting on the timely resolutions of all assigned client escalations and projects by providing solutions that are aligned to the client’s needs and our long-term strategy. Responsibilities include (but are not limited to) training, mentorship, escalation support, client visits, presentations, projects, process optimization, creation, and maintenance of Standard Operating Processes (SOPs) and successful transition of new accounts into Service.
Ready to #MakeYourMark? Apply now!
What you’ll do: Responsibilities
- Lead a team of HR professionals who are externally focused on providing service to HRO clients.
- Understand the business vision, values, strategy, and drivers, and create productive partnerships to deliver sustainable HRO solutions.
- Lead and role model the BTS Team as an active participant in the work to ensure the overall delivery of excellence to our clients.
- Take ownership of client escalations, including meeting directly with the client to resolve all issues in a timely manner through troubleshooting and creating action plans, while advising leadership of severity and impact of issues.
- Manage multiple assignments and priorities of varying complexity with little to no supervision.
- Support on Complex or Key Accounts within Comprehensive Services, taking the lead in working with the main client contacts for issues or projects.
- Manage, conduct, and lead client conference calls or on-site client visits, work collaboratively with their respective team members through any resulting action items.
- Take ownership, make recommendations, and demonstrate initiative to improve processes leading to sustainable improvement for associates and clients.
- Act as a Project Manager for client resolution activities (presentations, dashboards, open item logs, Root Cause Analysis (RCA), ongoing updates).
- Collaborate with clients, internal partners, and third-party vendors to conduct thorough testing and deliver high-quality solutions and services.
- Explore automation opportunities and propose solutions to maximize operational efficiency and client satisfaction.
- Provide ongoing advice, consultation and support to internal stakeholders, associates, and clients.
- Participate in Organizational Readiness projects and help prepare and update the HRC team for upcoming changes.
- Work with Director in identifying possible growth and training opportunities within the HRC team.
- Train and mentor associates using various mediums –virtually and/or on the floor.
- Provide direct feedback to associates on strengths and areas of opportunities.
- Participate in regional and ADP client retention efforts, including helping to identify clients at risk.
TO SUCCEED IN THIS ROLE: Requirements
- 5+ years increased responsibility in a senior level supervisory/managerial role and experience focused leading a team in a client services environment. Preferred work experience, within a large global organization
- Previous experience in a Call Centre or related environment.
- Superior client service skills (verbal and written), including active listening, presentation, critical and analytical skills.
- Adaptable in a fast-paced, ever-changing environment with the flexibility to work additional hours to support associates and clients during peak periods.
- 5+ years of HR experience using HRIS systems.
- Extensive knowledge of ADP’s WFN Autopay and Paytech HR software and CRM tools
- Excels at leading, organizing and managing multiple client and internal projects on a regular basis.
- Ability to probe, analyze, negotiate and problem solve complex issues; recommend appropriate course of action and follow-up.
- Ability to develop creative solutions when problem solving.
- Strong bias for action and keen sense of urgency.
- Experience in working under stress and working within tight deadlines.
- Proficient in the areas of coaching, mentoring and the delivery of associate training.
- Effectively collaborates in various environments with strong business and financial acumen.
- Excellent knowledge of MS Office (Word, Access, PowerPoint, Excel).
- Proven ability to multitask and delegate activities to complete tasks and projects.
- Excellent attention to detail, organizational and time management skills.
*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.
Bonus points for these: Preferred Qualifications
- Bilingual French and English.
- 3+ years of Service support experience.
- Master’s Degree or diploma in HR.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- Innovate. Problem-solve. Shape the future of work with people you like.
- Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
- Go Global. With operations around the world, exciting new networking opportunities abound.
- Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? Apply today!
Jobs.adp.ca
ADP souhaite embaucher un ou une gestionnaire des services à la clientèle, BTS
- Aimez-vous collaborer avec d’autres pour créer des solutions pour les clients?
- Souhaitez-vous faire progresser votre carrière grâce aux possibilités permanentes de formation, de perfectionnement et de mentorat, et à des voies de croissance professionnelle bien définies?
- Cherchez-vous à être vous-même dans un lieu qui valorise l’équité, l’inclusion et le sentiment d’appartenance, où les différentes perspectives et idées sont les bienvenues?
Eh bien, ce poste est peut-être pour vous. Prêt(e) à faire votre marque?
Révélez votre potentiel : les ressources humaines chez ADP. C’est le cœur même de notre activité. Qu’il s’agisse de collaborer avec des associés au sein d’ADP ou à l’extérieur avec nos clients, le ou la gestionnaire travaille dans toutes les disciplines des ressources humaines – gestion, avantages sociaux, paie, gestion des risques et conformité – pour apporter son expertise en matière de gestion du capital humain sur un marché mondial de plus en plus concurrentiel.
Dans ce poste, le ou la gestionnaire dirigera l’équipe équipe BTS des conseillers en RH afin d’aider nos clients à tirer parti des solutions d’affaires exceptionnelles d’ADP leur permettant de concentrer leur énergie sur ce qui compte le plus à leurs yeux : la croissance de leur entreprise.
Le ou la gestionnaire des Services à la clientèle, Opérations spécialisées, dirige l’équipe pour la mise en œuvre de la stratégie à long terme de la division en veillant à offrir un niveau de service et de soutien de premier ordre à nos associés, à nos partenaires internes et à nos clients. Dans ce poste de direction, le ou la gestionnaire a la responsabilité de garantir la résolution rapide des recours hiérarchiques et des projets clients confiés à l’équipe, en proposant des solutions adaptées aux besoins du client tout en soutenant nos objectifs stratégiques à long terme. Les responsabilités englobent, entre autres, la formation, le mentorat, la gestion des recours hiérarchiques, les visites clients, les présentations, les projets, l’optimisation des processus, la création et la maintenance des procédures d’exploitation normalisées, ainsi que la transition réussie de nouveaux comptes vers le Service.
À propos d’ADP : À titre de chef de file mondial des technologies de ressources humaines, nous tirons parti de l’intelligence artificielle et de l’apprentissage machine pour offrir de meilleurs services pour la paie, les impôts, les ressources humaines, l’administration des avantages sociaux, et plus encore! Nous croyons que ce sont nos employés qui nous permettent de nous démarquer, et c’est pourquoi nous privilégions une culture inclusive et pragmatique qui favorise les idées, l’innovation et le sentiment d’appartenance. Nous servons plus d’un million de clients dans 140 pays et comptons plus de 62 000 associés à l’échelle mondiale. Grâce au talent, à l’engagement et à l’authenticité des associés d’ADP du monde entier, nous avons été reconnus comme l’un des meilleurs employeurs par certaines des entités les plus respectées de l’industrie. Pour ne citer que quelques-unes des mentions reçues, nous avons été reconnus comme l’un des meilleurs employeurs du Grand Toronto pour 2024 par Mediacorp Canada, et comme l’un des meilleurs lieux de travail pour les innovateurs par Fast Company. http://adp.careers/DEI_Videos Si vous souhaitez en savoir plus sur la diversité, l’équité et l’inclusion chez ADP, consultez notre chaîne YouTube : http://adp.careers/DEI_Videos.
Vous souhaitez faire votre marque? Postulez dès maintenant!
Tâches et responsabilités
- Diriger une équipe de professionnels des RH orientés vers le service aux clients IRH.
- Comprendre la vision, les valeurs, la stratégie et les catalyseurs de l’entreprise et établir des partenariats fructueux pour offrir des solutions de IRH durables.
- Diriger l’équipe BTS et lui donner l’exemple en participant activement au travail effectué afin de garantir l’excellence des services fournis à nos clients.
- Prendre en charge les recours hiérarchiques des clients, notamment en rencontrant ces derniers pour régler rapidement résoudre tout problème en proposant des solutions et des plans d’action, tout en informant la direction de la gravité et des répercussions des enjeux.
- Gérer plusieurs mandats et priorités de complexité variable avec peu ou pas de supervision.
- Soutenir les comptes complexes ou stratégiques au sein des Services complets, en collaborant directement avec les principaux représentants du client pour résoudre les problèmes et mener à bien les projets.
- Animer, diriger et gérer des conférences téléphoniques avec les clients ou des visites sur place, et mettre en œuvre toute mesure à prendre qui en découle en collaboration avec les membres de leurs équipes respectives.
- S’approprier les responsabilités, formuler des recommandations et faire preuve d’initiative pour optimiser les processus et générer des améliorations durables au bénéfice des associés et des clients.
- Agir comme chef de projet pour les activités de résolution client (présentations, tableaux de bord, registres de suivi, analyses des causes profondes, mises à jour régulières).
- Collaborer avec les clients, les partenaires internes et les fournisseurs tiers pour effectuer des tests complets et fournir des solutions et des services de qualité supérieure.
- Explorer les possibilités d’automatisation et proposer des solutions pour maximiser l’efficacité opérationnelle et augmenter la satisfaction de la clientèle.
- Apporter un appui constant, offrir des conseils et fournir des services de consultation aux parties prenantes internes, aux associés et aux clients.
- Participer aux projets de préparation organisationnelle et aider à préparer et à informer l’équipe des conseillers des RH lors de changements à venir.
- Travailler avec le directeur pour repérer les possibilités de croissance et de formation au sein de l’équipe des conseillers des RH.
- Former et encadrer les associés au moyen de divers supports : virtuellement et/ou sur le terrain.
- Donner une rétroaction directe aux associés sur leurs forces et leurs axes de perfectionnement.
- Contribuer aux initiatives régionales et à celles d’ADP visant à fidéliser la clientèle, notamment en aidant à discerner les clients à risque.
Qualifications requises pour ce poste :
- 5+ ans d’expérience dans un poste de supervision/direction de niveau supérieur et expérience axée sur la direction d’une équipe dans un environnement de service à la clientèle. Expérience acquise de préférence au sein d’une grande organisation mondiale
- Expérience antérieure dans un environnement de soutien à un centre d’appel souhaitable
- Solides aptitudes en service à la clientèle, tant à l’oral qu’à l’écrit, comprenant l’écoute active, la capacité à présenter clairement l’information, de même que l’analyse et la pensée critique.
- Capacité à s’adapter à un environnement au rythme soutenu et en constante évolution en ayant la souplesse de faire des heures supplémentaires pour soutenir les associés et les clients pendant les périodes de pointe
- 5+ ans d’expérience du système HRIS.
- Connaissance approfondie des logiciels RH WFN Autopay et Paytech d’ADP ainsi que des outils CRM.
- Excellentes aptitudes pour diriger, organiser et gérer plusieurs projets clients et projets internes de façon régulière.
- Capacité d’approfondir, d’analyser, de négocier et de résoudre des problèmes complexes, ainsi que de recommander des mesures et un suivi appropriés
- Capacité à développer des solutions créatives en situation de résolution de problèmes.
- Forte propension à l’action et sens aigu de l’urgence
- Expérience de travail exécuté sous pression et dans le respect de délais serrés.
- Bonne maîtrise des domaines de l’encadrement, du mentorat et de la formation des associés.
- Collabore efficacement dans divers environnements grâce à un sens aigu des affaires et des finances.
- Excellente connaissance de MS Office (Word, Access, PowerPoint, Excel).
- Capacité démontrée à gérer plusieurs tâches à la fois et à déléguer efficacement pour mener à bien tâches et projets.
- Souci marqué du détail, sens aigu de l’organisation et maîtrise de la gestion du temps.
*Candidats du Québec : Le français est requis pour les postes basés au Québec, mais l’anglais l’est aussi, en raison de la nature mondiale de l’entreprise et de la nécessité d’interagir avec les sièges sociaux et les établissements internationaux d’ADP.
ATOUTS : Compétences recherchées :
- Bilinguisme (français et anglais)
- Plus de 3 ans d’expérience dans le domaine du soutien aux services
- Maîtrise ou diplôme en ressources humaines
VOUS AIMEREZ TRAVAILLER CHEZ ADP, CAR VOUS POURREZ :
- Préserver votre santé mentale et votre bien-être. Nous prenons soin les uns des autres et soutenons votre bien-être… car des associés en forme font des associés heureux.
- Vous joindre à une société soucieuse de redonner aux communautés où nous travaillons et vivons et d’y avoir un impact positif durable.
- Acquérir des connaissances qui favorisent la croissance. Des possibilités de perfectionnement et de formation continue ainsi qu’un programme de remboursement des frais de scolarité pour les personnes qui ont toujours soif d’apprendre.
- Créer. Résoudre des problèmes. Façonnez l’avenir du travail aux côtés de personnes que vous appréciez.
- Trouver un équilibre entre travail et vie privée. Flexibilité permettant d’intégrer plus facilement le travail dans votre vie quotidienne.
- Vous ouvrir au monde. Tirez parti d’un grand nombre d’occasions de réseautage à l’échelle mondiale.
- Faire partie d’une grande équipe en vous joignant à l’un des dix groupes de ressources d’entreprise et être en contact avec des réseaux et des alliés du monde entier qui partagent nos intérêts et nos expériences.
N’attendez plus! Postulez dès maintenant!
Jobs.adp.ca
Diversité, équité, inclusion et égalité d’accès à l’emploi : Chez ADP, nous estimons que les inégalités nuisent à nos associés, à nos clients et aux communautés que nous desservons. Notre objectif est que nos actions aient un impact durable. Nous défendons ensemble les principes d’égalité et d’équité. ADP s’engage à appliquer un traitement équitable en matière d’emploi à toute personne, quels que soient sa race, sa couleur, ses informations génétiques, ses croyances, son origine nationale, sa religion, son sexe, son orientation sexuelle, son identité de genre ou son expression sexuelle, son statut légal en tant qu’étranger, son ascendance, son âge, son état civil ou son statut d’ancien combattant protégé et à n’exercer aucune discrimination à l’égard d’une personne en situation de handicap. Nous soutenons un milieu de travail inclusif où les associés excellent en fonction du mérite personnel, des qualifications, de l’expérience, des capacités et des performances professionnelles.
Éthique : ADP a une longue et fière tradition : celle de mener ses affaires conformément aux normes d’éthique les plus élevées et en se conformant entièrement à toutes les lois qui s’appliquent. Nous nous attendons également à ce que nos employés incarnent nos valeurs en démontrant le plus haut niveau d’intégrité et en se comportant de manière à favoriser un milieu de travail honnête et respectueux. https://jobs.adp.com/life-at-adp/ Cliquez sur https://jobs.adp.com/fr/la-vie-chez-adp/ pour en savoir plus sur la culture d’ADP et découvrir la gamme complète de ses valeurs.
#LI-EU1
#LI-Hybrid
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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Pourquoi choisir ADP
EMPLOIS LES PLUS RÉCENTS:
Voici à quoi ressemble la vie chez ADP
N’est-ce pas ce qui compte, dans la vie? Trouver quelque chose qui est important pour vous et que vous aimez faire dans un endroit où vous vous sentez bien? ADP vous donne cette possibilité.
Voici ce que notre personnel dit.
“C’est génial de venir travailler ici et de ne pas simplement s’asseoir et dire; « je vais répondre au téléphone ». En fait, j’instruis les clients, faisant en sorte que leur expérience soit agréable, et ce sans effort. Quand vous prenez le temps de les instruire, ils sont tellement reconnaissants. Je me suis fait beaucoup de contacts personnels.”
Nina
Client Support Consultant
ADP Service and Implementation Team Insights
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Logo: ADP, Always Designing for People.
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[SPEECH: TARA]
Hi, my name is Tara. I'm an Implementation Specialist at ADP.
[SPEECH: ALISON]
My name is Alison. I'm a Client Support Consultant.
[SPEECH: DAVE]
Hi, my name is Dave. I'm the Senior Support Consultant here at ADP.
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Text: What do you love about working at ADP?
[SPEECH: ALISON]
I love working with the clients. I love when they say, you know, you made my life so much easier. Thank you.
[SPEECH: DAVE]
I have to say probably the snack cart at year-end. I get all the free food. But no, realistically, I come because of the people. I mean, it's honestly the people why I stay.
[SPEECH: TARA]
Welcoming the client, explaining to them how our process works over here at ADP.
[DESCRIPTION]
Text: Why did you choose a career in ADP Client Service?
[SPEECH: ALISON]
I was interviewed as a senior in college with ADP, so what really drew me was the reputation it had, and I knew that they were going to have an extensive training program.
[SPEECH: DAVE]
I was actually a referral. One of my friends happened to work here, and just trusting his judgment. He said the place was honestly great to work.
[SPEECH: TARA]
ADP just seemed that they had a lot of job opportunities and a lot of room for growth with a career.
[DESCRIPTION]
Text: What surprised you the most about ADP’s culture?
[SPEECH: DAVE]
Most definitely the people. It's the culture here. Anyone you interact with, everyone's friendly. I love going to work.
[SPEECH: TARA]
I learn something new every single day. I feel like as soon as I get comfortable, something else comes up, but it's great because we have awesome resources here.
[SPEECH: ALISON]
Actually, just servicing the clients, realizing that we're taking care of all of their business needs and payroll needs.
[SPEECH: DAVE]
That's what kind of brought me in, and definitely what makes me stay is just everyone I interact with, clients, people. Like, I enjoy coming to work.
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Text: Ready to reach your potential? Find out more at jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2020 ADP, LLC. All rights reserved.
ADP – Human Resource Career: Jay
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Logo: ADP, Always Designing for People.
Text: Jay, VP, Global Talent & Development
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Hi, my name is Jay. I am a vice president of global talent solutions here on our Global Talent and Development team. And I've been with ADP for three years.
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Text: What is meaningful about working in ADP HR?
[SPEECH]
Having the opportunity in HR organization to help our associates grow, help our associates develop, that's what's really meaningful for me. Make sure we have the right programs, processes, or resources available for people to really kind of fulfill their own potential here at ADP.
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Text: How does ADP promote career development?
[SPEECH]
So to really help people develop here, I think it's about finding the right opportunities for them to really expose themselves to new situations, new types of people, new approaches, new kind of leadership opportunities. We try to find as much to kind of, you know, offer to people to get involved in things outside of their day to day role, potentially even just expanding their own day to day role to make sure they're there continuing to develop here.
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Text: What does it take to be successful at ADP?
[SPEECH]
So someone I think that will be successful at ADP, at the end of the day, is a leader. So we're looking for people that are really driven, that are really passionate about the area they're applying to, the area they're getting involved in, and that they want to make a difference, right? So people that are excited about change, excited about creating change, working with other people that have the same level of inspiration and engagement, those are the most important aspects. So someone that wants to kind of do something bigger than just earn a paycheck at the end of the day and really drives sort of a greater purpose.
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Text: Ready to make a difference? Find out more at jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2016-2020 ADP, LLC. All rights reserved.
Implementation Career: James
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Logo: ADP, Always Designing for People.
Text: James, Project Manager, Implementation
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JAMES: My name is James. I am a project manager here at ADP.
[DESCRIPTION]
Text: What convinced you to join ADP?
[SPEECH]
What convinced me to join ADP was, as I was going through the interview process and speaking with different members of the leadership team, I was able to really identify that they were looking for future leaders within the company. They were looking for individuals that not only had leadership traits but also knew that there was a runway for them to move forward through and develop into.
[DESCRIPTION]
Text: What type of workplace flexibility has A.D.P. provided?
[SPEECH]
Something that I love about working here is that ADP has provided an amazing flexible working atmosphere. Monday, Tuesday, Wednesday, I come to the New Jersey office. And then Thursdays and Fridays, I go to the New York office. And it's fantastic. And then there's times when things come up, when emergencies happen, which happens with everyone, I'm able to work from home. So it's absolutely fantastic how flexible ADP has been with me and also with others.
[DESCRIPTION]
Text: How does A.D.P. encourage collaboration?
[SPEECH]
Coming from a former military career, team orientation is very important to me. And not only is this a very dynamic and fast-paced environment, but the team approach with everything that we do here is very solid and very strong, which is a great atmosphere to work in.
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[DESCRIPTION]
Text: Ready to optimize your career? Find out more at jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2020 ADP, LLC. All rights reserved.
ADP Sales – Why Come, Why Stay
[TEXT] ADP Voice of Sales: Why Come, Why Stay
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[JULIANNA, CENTRIC, DISTRICT MANAGER] My job first out of college was a sales job. I was definitely not given the right tools for success.
[ROMARR, ASSOCIATE SALES MANAGER] First job out of college, I did some consulting with my fraternity. Loved it. It was great. The pay wasn't exactly the greatest. And I wanted to come back to my hometown. ADP was just kind of a way to get back here, make a little bit more money. It was not supposed to be a be-all, end-all situation.
[CAT, VICE PRESIDENT, ADP] I actually worked for a competitor. So I had been in the industry for about five years before coming to ADP. And I had an acquaintance that worked for ADP. And she had gotten promoted, and reached out to me and said, I need you to come work for me. And I kind of laughed it off because I had been doing well working for my competitor.
[CHRISTOPHER, SALE EXECUTIVE, ADP] Graduated high school at 18. Immediately joined the Air Force, where I spent four years. I joined the Air National Guard, did another six years there. And then subsequently became a police officer. My career kind of got cut short there, so I took some time off. I went to school full-time in my 30s. And then ultimately took a job with ADP.
[LAUREN, SALES EXECUTIVE, ADP] I'd worked in the start-up space for a while. So I had some sales experience, but never with an established company.
[JULIANNA] I was just looking on LinkedIn, and I saw the opening for ADP Outside Sales. And I was like, you know what? I'm just going to do it. And I am so, so thankful that I took that plunge.
[ROMARR] I just fell in love with the atmosphere. Coming from an athletic background, the sales environment and the culture that's built at ADP, it motivates you to always want to win. There is always an opportunity for you to be coached to be better. That's what's kept me, now going into my sixth year.
[CAT] I love payroll. I love HCM. And for me, to work for the best of the best, work for the culture that is ADP, it was literally a no-brainer.
[CHRISTOPHER] When I initially got hired by ADP, I had wanted to get into sales previously. And to find an entry-level position in sales that was going to give you all the tools that you needed with really competitive compensation, ADP was it. I didn't know much about ADP at the time, but I found out quickly, within my first few weeks, that the culture was magnificent. The people were just unbelievable. The training program was second-to-none. They really set you up for success from day one.
[LAUREN] Sometimes I'm asked, why have you stayed at ADP so long? I firmly believe that the grass is greener where you water it. And I think that ADP has provided me a safe space to be able to cultivate my career, be able to grow, be able to push myself and challenge myself. And for anyone that's looking to start their sales career, I would absolutely recommend working at ADP.
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[TEXT] Ready to #MakeYourMark in ADP Sales? Visit adp.com/careers
[LOGO] ADP, Always Designing for People.
ADP Presents: The Art of Better.
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[DESCRIPTION: Martha Bird speaks. ]
No matter where you are and no matter what time period you're from, we value being part of a community. We want to be close to friends and family. We seek meaning for ourselves as individuals, where we can be acknowledged and recognized.
[DESCRIPTION: Martha walks through an office. ]
My name is Martha Bird. I'm a cultural anthropologist. And I worked for ADP.
[DESCRIPTION: Exterior view of ADP headquarters. ]
I look for patterns. I study beliefs, routines, aspirations, and behaviors to inform the digital tools we're building at ADP.
[DESCRIPTION: Martha views papers under lamplight]
I often look at new technologies in reference to what is the human need behind that.
[DESCRIPTION: Martha stands in a server room. ]
You have the assembly line. You can imagine in the '50s, people had to work at a stationary terminal. And then you get into the PC in the '80s. And now you have the mobile phone. And people can kind of work anywhere.
ADP as a company is really aware of the importance of having a human perspective on technology. And that's one of the reasons I'm here, is to try to surface what it is that people actually need in the tools that they use.
[DESCRIPTION: Martha converses with a colleague in a cubicle. ]
I spend a lot of time deeply hanging out with people. I do a lot of asking questions that seem straightforward to people who are insiders.
[DESCRIPTION: Martha works with a colleague. ]
I'm able to bring together human insights and observations that, when applied, can impact one in six workers in the US.
[DESCRIPTION: Various floors of the office are viewed. ]
When employees work on teams where they feel that they are respected, they have a tendency to produce more. So I think companies understand that in order to create greater productivity, you have to really work on some of these levers of engagement.
At ADP, I feel really supported on a number of levels. I think the company has used all of the factors that conspire to actually make a more productive workforce. I have a great team that respects my opinion. It's about being authentic. It's about being open to diversity and different perspectives. I get to wake up every day and do exactly what I love doing, just really spending time with people, understanding people. It's about tending to other people and tending to yourself.
[DESCRIPTION: Martha smiles as she glances around the office. Logo: T Brand Studio]
ADP - Corporate Careers: Scott
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[DESCRIPTION]
Logo: ADP, Always Designing for People.
Text: Scott, VP, Finance Strategy
[SPEECH]
Hi, I'm Scott. I'm a VP in Finance Strategy here at ADP. I've been here for two years.
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[DESCRIPTION]
Text: What is your favorite part of your role?
[SPEECH]
My favorite thing about working here is just the opportunity. And so in my current role-- it's a fairly new role and I get to shape what it is. I get this brand new opportunity to create the finance strategy of the company. And so having that blank sheet of paper and filling it in with what the finance strategy might look like, that's phenomenally exciting.
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[DESCRIPTION]
Text: Why do you stay @ ADP?
[SPEECH]
The reason I stay at ADP and the reason I see a future in ADP is just the career progression. And so one of the things I've found in ADP is you've got people with significant tenure, 20, 25 years of tenure. But within that 25 years, they’ve done 6, 8, 10 different jobs. And so career mobility is big at ADP. And in other companies, as people have moved sideways, it's viewed as a bad thing that you've moved sideways. Here, it's encouraged to get exposure, too. So for myself, I was in the field. And now I'm being exposed to corporate. And then obviously, global is another thing for me to get exposure to. So that's really why I stayed.
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[DESCRIPTION]
Text: What would you tell someone looking to apply to ADP?
[SPEECH]
So to somebody looking outside into ADP, what they really need to know is it's not a payroll company. And I definitely had that perception when I came in. And it's only really once you get inside it that you realize there's so many different facets to ADP. And it wasn't until I really dug into the role and the company that I realized that it was more than payroll. It was a pretty sophisticated technology company that was global in reach.
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[DESCRIPTION]
Text: Ready to drive your career? Find out more @ jobs.adp.com.
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, LLC. Copyright © 2016-2020 ADP, LLC. All rights reserved.
