Client Svc & Prod Supt Spec

ADP is hiring a Client Service & Product Support Specialist — Tax.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you seeking an inclusive environment with a culture of collaboration and belonging?

If so, this may be just the opportunity you’ve been searching for!

In this role, you will serve as a subject matter expert in One Tax, within ADP’s Tax Operations division delivering quality, accurate, and timely results. You will provide support for Tax Filing processes and tools, while collaborating with internal support teams. You carry the weight of ADP’s service reputation and client satisfaction in your hands. 

The nature of what you do every day will not change – The primary responsibility is to provide support and solutions to the filing teams.  In addition, you will be tasked with a variety of projects to improve the efficiency and productivity of the organization.

To thrive in this role, you must be comfortable working in a fast paced and agile environment.  To have the ability to facilitate meetings across the organization, building rapport and establishing trust.  Your communication style should be clear and easy for our associates, partners and clients to understand.  Have the capacity to quickly learn technical and data elements of the Tax System.

Ready to #MakeYourMark? Apply now!

To learn more about Client Service at ADP, visit https://jobs.adp.com/teams-roles/client-service/

What you’ll do:

• Product Support – You will support most of the functions that are housed within the Tax Environment for multiple tax workflows (timely/late filings and amendments).
• Learn – You will continually upgrade your knowledge and skills on payroll/Tax, including federal, state and local compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
• Organize – You adhere to a daily schedule and organize yourself to deal with a high volume of internal calls. Daily phone time may increase during peak seasons, like at the close of the year.

TO SUCCEED IN THIS ROLE:

• Familiar with functionality of Main Frame and all the supporting screens.

• Ability to clearly communicate and collaborate with peers and all levels of management.
• Work experience where skills including teamwork, adaptability, organization, and follow-through will help you identify solutions, and achieve success.

• You must be proficient in using Microsoft Office tools, including Outlook, Word, and Excel

• Have excellent analytical and time management skills.

A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experience could include:

• Experience noted above OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE:

• At least three years of Payroll Tax experience is preferred.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $15.82 – $32.07 / Hour

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.