Chargée de Paie
Numéro de poste vacant: 6012378607162025
Catégorie: Client Service
Date de publication: July 21, 2025
Catégorie: Client Service
Date de publication: July 21, 2025
Lieu de travail:: Tunis, Tunis, TN
Payroll Services Lead — Tunisia
ADP is hiring a Payroll Services Lead — Tunisia, supporting “GPSS” Global Payroll Shared Services, for internal ADP associates and business for Tunisia. In this Service and Quality focused role, you will be able to use your country specific payroll and regulatory knowledge, while collaborating with a dedicated Payroll Processing Center of Excellence, in the delivery of consistently highly accurate, timely and compliant payroll services deliverables.
In this role, you will become part of the Global Payroll EMEA Region leadership team with a focus on service and quality. You will look to establish and strengthen highly productive relationships with country and regional stakeholders, while engaging with purpose driven methodologies and approaches which seek to develop a state of continuous process improvements, a proactive mindset in the timely and accurate delivery of country products and services, establishing and maintaining an on-going state of audit readiness and risk mitigation, while continually seeking and developing innovation opportunities.
The Payroll Services Lead — Tunisia role will also be supported by a dedicated Global Payroll team of country specifical payroll processing resources, reporting and analytics support, global tax and compliance expertise, a global payroll training academy and a quality assurance and controls team.
This position is an individual contributor role and will be based in the Tunis, Tunisia ADP location and report directly to the EMEA Director — Global Payroll Shared Services.
RESPONSIBILITIES:
Quality Assurance and Controls
- Monitor each payroll cycle and processing activities to ensure all payroll deliverables are completed on-time and accurate.
- Accountable for leading overall payroll services operation for Tunisia payroll operations with coordination of all up and downstream stakeholders to ensure accurate and timely payroll results.
- Lead post payroll review and learning sessions.
- Continually identify process improvement opportunities and oversee process improvement framework.
- Perform Standard Operating Procedures controls testing.
- Verify that Global Payroll Training University training and learning sessions are functioning as designed in day-to-day operations.
- Engage with Quality Assurance team in the development of country specific audit readiness game plans.
Service Engagement
- Engage as primary country point of contact for payroll related service requests, with primary goal of providing World Class Customer Service, while increasing Speed to Serve and Speed of Delivery.
- With a high degree of engagement, ensure that all service cases are being completed as per Service Level Agreement goals. In addition, create an “Exceed Service Expectation” response.
- Continually identify opportunities to increase “NPS” Net Promoter Score performance.
- Actively participate in the “MDI” Managing for Daily Improvement sessions.
- Daily, capture use cases for Tier 0 and enhanced service delivery platforms.
- Manage country specific service and product catalog items, to ensure ADP meets all external and internal associate and business obligations.
- Responsible that all countries in scope of responsibilities are meeting and exceeding all SLA’s, to include external stakeholders, vendors, and government regulators.
Risk and Compliance
- Continually support “GPSS” Risk Awareness Raise Your Hand program, while being local program leader.
- Develop, monitor, and validate “Global Payroll Shared Services” 2nd-line of defense risk mitigation and Target Risk Operating Model objectives.
- Manage country Self Assurance Activities.
- Verify all country specific regulatory requirements are being followed and executed as required.
- Support and provide country specific expertise as it relates to local and regional business travel and subsequent tax compliance requirements.
Business Intelligence, Analytics and Reporting
- Produce weekly country specific weekly business intelligence reports and forward analysis and recommendations.
- Able to use MS Excel and other tools to manage, work, and analyzing data.
- Participate in “GPSS” data mining and advanced analytics program.
- Assist in the development of country specific dashboards and reporting products.
- Lead with Regional EMEA Director of Global Payroll Shared Services Monthly Operational sessions with key stakeholders.
QUALIFICATIONS REQUIRED:
- 3+ years of payroll experience in complex operations to include Tunisia payroll processing.
- 1+ years of process excellence initiatives experience.
- Ability to communication, read, and write in English
- Bachelor’s Degree or its equivalent in education and experience with a Major Area of Concentration in Business or accounting preferred or equivalent education and experience.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Possesses and applies professional skills and knowledge in job related areas; keeps abreast of current developments and trends in areas of expertise.
- Project Management: Accomplishes project requirements by monitoring results, controlling resources, and modifying project plan.
- Overcomes unforeseen obstacles/barriers by utilizing clear communication delivered in a professional manner to attain cooperation and buy-in from both clients and internal associates.
- Teamwork: Partners with fellow associates, supervisors, and departments; contributes and exchanges knowledge and skills to meet group needs and goals; participates in resolving issues.
- Consultative: Applies consulting skills and professional delivery to correctly implement a client to achieve best practices and compliancy.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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