Sr Workforce Coordinator
Numero richiesta:263587
Categoria: Client Service
Data di pubblicazione: May 9, 2025
Categoria: Client Service
Data di pubblicazione: May 9, 2025
Sede lavoro: Tempe, AZ, US
ADP is hiring a Sr. Workforce Coordinator.
- Are you ready to join a company offering career advancement opportunities throughout your career journey?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
- Are you looking to cement yourself as a key element in driving business results at ADP?
ADP is hiring a Sr Workforce Coordinator. In this position, you’ll couple your positive attitude, superb organizational skills, analytical skills and deep understanding of ADP to ensure smooth functioning of activities and processes across select areas of our business.
To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos
RESPONSIBILITIES:
- Perform clerical, administrative and office duties of a responsible and confidential nature.
- Route and answer correspondence.
- Independently establish, organize, and maintain files and initiate follow up as needed.
- Compile, analyze and summarize statistics and information.
- Communicate new policies and procedures to the department and coordinate the gathering of information as directed.
- Create formulas/formats of moderate complexity and determine hardware/software requirements.
- May coordinate off-site meetings and conventions; assist with schedule management; arrange appointments, travel, meetings, conference calls and process expense reports.
- Follow standardized formats and established internal procedures.
- Organize correspondence and email; respond to requests for information.
- Coordinate activities between departments and outside parties.
- Provide support to other members of management and department as requested.
- Build associate schedules based on forecasted volume to ensure the correct amount of resources are in place to field incoming volume.
- Assist with forecasting and capacity planning duties.
QUALIFICATIONS REQUIRED:
- Minimum of 3 years of workforce management experience in a similar environment.
- Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) with experience producing high quality reports, presentations and other documents.
- Experience with workforce management platforms.
- Experience with forecasting and capacity planning.
- Ability to work independently on projects and anticipate and address issues in the supervisor’s absence
- Proven ability in assembling, compiling, analyzing and summarizing data.
- Excellent communication skills both verbal and written
- Experience working with senior management.
A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- College degree preferred.
- Call center experience desirable.
- Substantial knowledge of the department’s operation and company procedures.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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“It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.”
Nina
Client Support Consultant
