Implementation Consultant Bilingual
Numero richiesta:267184
Categoria:
Data di pubblicazione: July 9, 2025
Categoria:
Data di pubblicazione: July 9, 2025
Sede lavoro: Tunis, Tunis, TN
Implementation Consultant
Mission:
- Implement the client’s solution using ADP’s Implementation Methodology and the ADP Workforce Manager product.
- Perform workshops to gather information on the client’s product and integration requirements.
- Design and document the client’s solution including business requirements, interface specifications and any other specifications required according to ADP’s methodology and project scope.
- Configure, Troubleshoot and apply firmware updates to clocks.
- Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system to ensure solution is delivered to client with high levels of quality
- Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.
Roles et responsabilities :
Integration & Testing:
- Provide guidance to the client in preparing testing activities (test scripts, scenarios) to adequately test the solution as well as its integration with HR/Payroll and other 3rd party systems when applicable.
- Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation and troubleshooting.
- Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions.
- Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
- Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation.
- Ensure timely handover to client services following ADP handover methodology.
Product Knowledge:
- Possess the highest level of HR, Payroll and time management knowledge and the necessary competencies to deliver the maximum value to ADP’s clients.
- Maintain up to date knowledge of the ADP Workforce Manager Product, related news and any developments to the product.
- Liaise with the Product Manager to provide feedback on the product to understand future product direction/ changes.
- Provide assistance and liaise with the Product Manager & Project teams to propose and deploy new enhancements.
Project Planning / Management Activities:
- Minimize ADP’s exposure to risk while focusing on appropriate application of the ADP Workforce Manager product to maximize value to the client.
- Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills.
- Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur.
- Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project.
- Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal training courses.
- Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology.
- Knowledge of support methodologies including usage of an Issue tracking process.
- Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material if any up to date.
- Liaise with internal groups including GTS, Domain Office, Client Services, Project Management and Product Management to ensure that client’s receive the highest levels of client service.
- Provide pre-sales support including analyzing and providing answer for tender documentation, performing demonstrations and attending any workshops where specialist knowledge of payroll is required.
- Perform Quality Assurance reviews on business structure and configuration of the client’s system.
Other:
- Performs other related duties as assigned.
Skills & Abilities:
- Professional manner and presentation and ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation.
- Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results.
- Excellent written and verbal communication skills.
- Analytical thinking problem solving skills – work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications.
- Consulting skills, understand business requirements and mapping to ensure consistency to ADP template.
- Methodologies – demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology.
- Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution.
- Strong knowledge of one or more Time Management product configuration and design.
- Ability to use tools such as Microsoft Excel, Word, PowerPoint, and project management tools to effectively update and maintain documentation / training / demonstrations.
- Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
- Good business process knowledge of ADP Workforce Manager product being implemented.
- Developing: Resolves Variety of Issues.
Requirements:
Education & Certification Requirements:
- Bachelor’s Degree.
- Must have configuration knowledge /consulting skills for at least one time management product/project.
- Must have 1-3 years of proven T&M consulting experience.
- Proven ability to lead HR/T&M implementations.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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