Lead Implementation Consultant

ADP (Automatic Data Processing) is hiring a Lead Implementation Consultant supporting the Global Workforce Management (GWFM) team within the GlobalView Business Unit.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

The Lead Implementation Consultant (IC) role is the primary functional and technical liaison between ADP and our clients for software implementation. The IC meets with the client to conduct initial project implementation activities, analyses and documents client requirements as well as working on integrations with other HCM systems. The IC is responsible for setting up ADP Workforce Manager according to the clients’ requirements. The IC participates in establishing and monitoring of the client implementation schedule and reports on the status to Project Team members. ICs also prepares individual work plans in conjunction with established project milestones in a manner consistent with ADP project standards.  ICs are expected to independently manage their workload to ensure that they are meeting project timelines and communicating with the client and project team as defined in the Implementation best practices.

JOB RESPONSIBILITIES:

Analysis & Consultation:

• Implement the client’s solution using ADP’s Implementation Methodology and the ADP Global Workforce Management (GWFM) products.
• The main point of contact for anything Integration related, for the client and for ADP project teams.
• Perform workshops to gather information on the client’s requirements.
• Design and document the client’s solution including business requirements, interface specifications and any other specifications required according to ADP’s methodology and project scope.
• Take ownership of issues & gaps between client requirements and ADP GWFM products and work with other teams/streams/areas to resolve them.
• Analyse activities in order to define the specifications for the effective configuration of the system, ensuring to meet the requirements of client.

Integration & Testing:

• Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required, including reconciliation.
• Development of integrations, both inbound and outbound. Such as inbound demographic data and outbound payroll data.
• Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions.
• Provide guidance in preparing test scripts to enable clients to adequately test the solution.
• Support clients through the User Acceptance, End-to-End Testing and Go-Live phases.
• Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation.
• At the end of the project ensure a timely handover to the client service team following ADP handover methodology.

Product Knowledge:

• Possess the highest level of HR and time management knowledge and the necessary competencies to deliver the maximum value to ADP’s clients.
• Maintain up to date knowledge of the GWFM Product, related news and any developments to the product.
• Liaise with the Product Manager to provide feedback on the product to understand future product direction/ changes.
• Provide assistance and liaise with the Product Manager & Project teams to propose and deploy new enhancements.

Project Planning / Management Activities:

• Minimize ADP’s exposure to risk while focusing on the appropriate application of the GWFM product to maximize value to the client.
• Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills.
• Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur.
• Escalate project issues to the Project Manager including scope variations, task slippages and risks that may arise during the project.
• Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal training courses.
• Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology.
• Knowledge of the issue tracking process.
• Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material if any up to date.
• Liaise with internal groups including Tech Support, Hosting, Client Services, Project Management and Product Management to ensure the client’s receive the highest levels of client service.
• Perform Quality Assurance reviews on blueprint requirement documents and configuration of the client’s system.

REQUIREMENTS:

Education & Certification Requirements:

Bachelor’s degree in information systems, or Business Administration preferred (or equivalent in training and experience).

Experience:

• 2+ years progressive experience in a data integration or technical service role that is client facing and responsible for integrating multiple systems.
• Must have system configuration knowledge /consulting skills.

Languages:

• English C1 (Required)

and (optional, but great to have):

• German B2-C1
• French B2-C1
• Italian C1
• Spanish C1

       Skills & Abilities:

• Must possess the ability to set, manage and satisfy customer expectations through personal involvement or delegation in a professional manner.
• Teamwork: work collaboratively with others to achieve group goals, working together to accomplish business results.
• Self-motivated with the ability to learn quickly, lead and work on multiple projects simultaneously, and be results oriented.
• Confident, articulate, and professional written and verbal communication skills.
• Analytical thinking problem solving skills – work systematically and logically to resolve problems, address opportunities, or manage the situation at hand, identify causes, relationships and implications.
• Integration development – good understanding of the end to end process of developing integrations between HCM systems. Work with 3^rd party system owners to integrate to their products.
• Strong consulting skills – must be able to take a consultative approach when working with client’s requirements and providing solutions to them.
• Methodologies – demonstrate knowledge and application of key methodologies employed by Implementation team and Project implementation methodology.
• Ability to prioritize tasks and time management skills, ability to work across various projects, ability to lead a team of consultants to effectively implement a solution.
• Ability to use tools such as Microsoft Excel, Word, PowerPoint, Project and Visio to effectively update and maintain documentation / training / demonstrations.
• Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.
• Good business process knowledge of GWFM module being implemented.
• Developing: Resolves Variety of Issues.

Preference will be given to candidates who have the following:

• Prior experience working with ADP Enterprise eTIME, ADP Workforce Manager
• Experience in implementing UKG Products (Workforce Central, Ready, Pro Workforce Management).
• General understanding of HR and Payroll systems and processes (specifically Time Management).
• Experience with Boomi for integration and data management, strong proficiency in JSON and XML for data interchange and formatting, and expertise in using Postman for API testing and development.
• Proficiency in Java/Groovy 1.5 or 2.4, and JavaScript for scripting and programming.
• Expertise in using Excel for complex data analysis and reporting.
• Experience with APIs for flow design, testing, and development.
• Familiarity with Workday, Oracle Cloud integration, and SAP integration.
• SFTP Knowledge – File movement and Encryption
• A strong combination of excellent communication and technical skills.
• Prior knowledge of other ADP products and systems, such as payroll products; Celergo or GlobalView.
• Knowledge of implementing in both Waterfall and Agile methodologies.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.