iHCM Client Service Consultant

iHCM Client Service Consultant

KEY DUTIES/TASKS:

• Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
• Communicate with the internal stakeholders managing the other integration components (Celergo Service teams, Payroll Partners) / customer contacts to understand in-depth technical aspects of the customer ‘s requirements
• Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
• Function as a liaison between the client and the integration components by coordinating the steps towards understanding and resolving any issue raised
• Develop and maintain excellent relationships based on trust and credibility with all our customers and internal stakeholders
• Help in continuously improving the support service to maintain a high level of customer satisfaction.
• Work with implementation and product development teams around the globe to identify and report defects and enhancement needs
• Maintain and contribute to the Knowledge Base library
• Work closely with the team and support in training and assessing new recruits
• Adhere to ADP standards, policies and methodologies in all areas of business
• Analysis activities in order to define specifications for building effective systems, capable to meet user requirements
• Giving advice to clients to optimize their use of the product
• Adjust set up of the product when requested
• Ability to influence and guide clients to ADP best practice and standard solution adoption

REQUIREMENTS:

• Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
• Advanced level of English; German language is a big plus
• Proven experience in supporting international customers
• Experience working with HR Information Systems / CRM Systems will be a massive advantage
• Ability to work in a challenging and demanding environment, alongside other energetic professionals
• Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits
• Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
• Knowledge of HR legislation would be an advantage
• Excellent communication in oral, written and listening skills
• High standard of personal, product and technical presentation
• Demonstrate organizational skills in client visits, product implementation and administration
• Excellent logical and problem solving skills
• Ability to work both independently and as a team player with a positive attitude
• Quick adaptability with an openness to learn and develop
• Solid customer focus, with the aim of building lasting relationships

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.