Benefits Specialist II
Req Number: 266562
Category: Client Service
Posted Date: July 14, 2025
Category: Client Service
Posted Date: July 14, 2025
Work Location(s): Tempe, AZ, US
ADP is hiring a Benefits Specialist.
- Are you driven by innovative thinking and dedicated to delivering exceptional service that surpasses client expectations?
- Do you excel in a self-directed environment, managing your projects and workload with precision?
- Are you an effective communicator, detail-oriented, and committed to quality?
Well, this may be the role for you. Ready to make your mark?
In this role, you will combine your analytic and project management skills with your ability to simplify complex information, helping ADP clients develop the skills and confidence to use our products with ease. You’ll ensure platform configuration and readiness to support clients through their annual enrollment set-up processes, coordinating ADP resources as necessary.
You will spend most of your day engaging in hands-on configuration and related activities for benefits portal administration, ensuring all project activities are accomplished on time and as required.
To thrive in this role, you should be self-motivated, able to work independently, and maintain control of your projects and workload. Your strong communication skills and attention to detail will help you deliver a comprehensive solution and support less-experienced specialists on the team.
Ready to #MakeYourMark? Apply now!
To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos
What you’ll do: Responsibilities
What you can expect on a typical day:
- Implement ADP Technologies. You will review Insurance documents to build group benefit portals and conduct a training/welcome call with new clients for successful onboarding.
- Onboard Clients.You’ll help clients develop the skills and confidence to use our insurance product with ease through your expertise, test plan, and relationship-building. To deliver a comprehensive solution, you will consult with clients and analyze existing systems, interface requirements, and business processes.
- You will provide consultation and help answer non-technical questions supporting less-experienced specialists on the team. You’ll also lead workflows and determine procedures for the group as appropriate.
- You will mentor and lead less-experienced specialists on the team. You will learn and navigate ADP systems to resolve issues.
- Partner Internally. You will interact/collaborate with ADP associates in sales and client service. You will exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
- Multi-Task – Communicate. You will work on multiple time-sensitive follow-ups/projects at the same time. You will share essential information with clients and internally.
TO SUCCEED IN THIS ROLE: Requirements
- 3+ years of previous experience
A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.
Bonus points for these: Preferred Qualifications
- 1-3 years of relevant insurance industry experience
- Strong client relationship and interpersonal skills
- Ability to troubleshoot and resolve client complaints
- Ability to demonstrate learning agility.
- Ability to learn and apply basic concepts in new situations
- Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
- Ability to collaborate and work in a team environment as well as work independently and make sound decisions
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impacton the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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