Alternance support de proximite IT (H/F)

A pioneer in human capital management (HCM) and process outsourcing, ADP is the specialist in services for human resources management.

Powerful technologies with a touch of humanity: 630,000 customers worldwide, including ½ million in the Cloud trust us. 35 million active users use our services, 5 million Logins every day and 19,500 Logins every second. Companies around the world, regardless of their industry or size, are leveraging cloud-based solutions and the knowledge of ADP’s experts to help them unleash the potential of their employees. Human Resources, Time and Activity Management, Payroll: let’s work together to build beautiful and innovative solutions.

We are looking for: Support Technician (apprentiship) – 2 years

Position based in France (Nanterre)

Within a team of 3 peoples, you contribute to delivering support to users (2000 people) throughout France.

Your main tasks will be:

• Support for the opening of incidents and assistance requests from users, and the qualification of the latter,
• Solving level 1&2 problems,
• Remote control of workstations,
• Application access management and user profile creation
• Participation in the deployment of equipment
• Scripting
• Participation in the renewal of the IT infrastructure
• Sharing and formalizing knowledges: formalizing through FAQs, micro-trainings sessions…

You have a sense of customer service, good interpersonal skills, reactivity and the ability to work independently.

You have a good knowledge of Microsoft Windows environments. The practice of English would be very appreciated (international context).

The knowledge or practice of development software will be a plus in the context of a project to automate certain tasks.

Poste handi-accessible

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.