Implementation Specialist Lead with Italian

Job Summary:

The Consultant implements the T&A settings for the OneService platform’s new Celergo/Streamline/ BOB clients for Italy.

He/she is the client’s privileged partner, helping the client analyse and implement T&A regulations in accordance with legislation in order to guarantee the highest level of service.

He/she provides clients with implementation plans, which include project schedules, project plans, being responsible for managing the implementation from project plan to closure stage.

KEY RESPONSIBILITIES:

• Analyse client specifications and implement solutions in the software to meet end user requirements
• Responsible for ensuring proper documentation in all stages of implementation
• Implements the system according to client requirements
• Coordinates with Client/Stakeholder/Senior Consultant/SME to clarify specific requirements and to ensure accurate configuration of captured requirements
• Documents detailed/custom system configuration and tests
• Performs data migration
• Checks system compliance to client requirements

ROLE DESCRIPTION:

• Communicate through CRM, phone, and email with Clients to ensure full and joint understanding of the requests, to keep the client updated on progress, and ensure resolution fully meets their needs
• Complete the Blueprint document with the client specifications and particularities
• Sets up the software system, by configuring parameters and rules like shifts and timetables, calculation formulas
• Ensures functional parametrization for custom requirements
• Send analysis of software bugs and/or desired software enhancements to R&D departments for system upgrades
• Configures T&A and statutory forms/reports
• Loads sample client data in the system
• Runs scripts and data base interrogations
• Compares data base interrogations with client data, providing reports on differences and mismatches
• Ensures functional parametrization for custom requirements
• Creates/develops automatic tools
• Performs testing to check system compliance to legislation and client requirements before UAT (User acceptance testing)
• Keep the project team informed regarding key deliverables, milestones, status and risks of each implementation
• Constantly and actively contribute to the Standardization and Improvement process
• Designs and delivers accurate solution configuration document (that may take different names, depending on respective work stream) that follows standard work best practices and allows for interactive modelling and testing, to build client confidence.
• Organise and manage the handover to the service teams
• Keep the project plan update and informed the client/ team regarding key deliverables, milestones, status and risks of each implementation

KNOWLEDGE AND SKILLS REQUIREMENTS:

• Computer literate, MS Office (Word, Excel, PowerPoint);
• Ability to work creatively and analytically in a problem-solving environment
• Ability to work in an information systems environment
• Must be able to configure system parameters, load client data, implement business logic algorithms and formulas
• Technical skills with regard to software applications
• Numerical competencies
• Eagerness to contribute in a team-oriented environment
• Demonstrated ability to multi-task and manage the work efforts / priorities of other team members
• Ability to quickly understand and decompose HR, business and technical concepts
• Italian payroll legislation knowledge.

EDUCATION AND EXPERIENCE:

• Proven experience (+1,5 years) in relevant industry, on similar process or activity
• Must be proficient using Microsoft Office and have working knowledge of various operating systems
• Basic SQL knowledge
• Higher education
• Languages: Italian B2, English B2

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