Lead UX Researcher

ADP is hiring a Lead UX Researcher.

Ready to design what’s next?

As part of ADP’s centralized UX Research team, you’ll lead impactful research that guides the design of our cloud-based payroll, HR, tax, and benefits products. You’ll collaborate daily with designers, product managers, and developers—bringing the voice of our users into every decision.

You’ll design and execute research across the full product lifecycle—from discovery to usability testing—using both moderated and unmoderated methods. You’ll translate insights into clear, actionable guidance that helps global teams build better, more human-centered solutions. We’re looking for a strategic thinker with a passion for people, a sharp eye for method, and the flexibility to adapt in a fast-paced, cross-functional environment.Like what you see?

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP’s commitment on our YouTube channel: http://adp.careers/DEI_Videos

What You’ll Do:

Here’s what you can expect on a typical day in the life of a Lead UX Researcher at ADP.

• Create Human Empathy. You’ll ask the right “why” questions, define research plans, and propose timelines to bring user understanding to life.
• You’ll work closely with cross-functional, often global teams in a fast-paced environment to surface user needs and influence product priorities.
• Recruit & Collect. You’ll manage participant recruitment and use a range of qualitative and quantitative methods to gather data that informs design decisions.
• Analysis & Synthesis. You’ll turn research into actionable insights and compelling narratives that align stakeholders and drive product direction.
• Strategy and vision. You’ll explore and recommend emerging UX research methods and help shape how research is practiced across the organization.
• Variety of work. There is no typical day. From unmoderated usability to strategic discovery, you’ll flex your approach based on goals, timelines, and the product phase.

TO SUCCEED IN THIS ROLE:

• Your prior experience in user experience research with software, web, and/or mobile applications, along with experience with research and analysis tools like Maze, Dovetail, Figma, Miro, etc, will give you the comfort in this role to be successful.
• Your expertise with UX research methods such as usability testing (unmoderated and moderated), interviews, surveys is required. You can represent user needs through discovery, business process flows, customer journey mapping, persona development and requirements gathering, and you know how to measure human behaviors and attitudes.  You also advocate for the user perspective throughout the product development lifecycle.

• Ability to collaborate with and influence global teams across multiple time zones and countries is embedded in our culture.

• An advanced degree in Human Computer Interaction or a related discipline isn’t required but could set you apart.

WHY YOU’LL LOVE WORKING HERE:

• Collaborative culture. Courageous conversations and diverse perspectives lead to better outcomes.
• Meaningful scale. Your work directly impacts real people—at epic scale.
• Curious minds welcome. We grow together by sharing knowledge, embracing agility, and learning from failure.
• Ownership mindset. We act like owners and doers—solving tough problems and delivering results.
• Human-centered mission. We connect the dots through thoughtful research, storytelling, and design.
• Give back to others. Always do the right thing for our clients and humbly give back to the community where we live and work. Support our associates in times of need through ADP’s Philanthropic Foundation.
• Commitment to equality and equity.  Our goal is to impact lasting change through our actions.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.