Partner Manager

The Partner Manager (PM) is the primary owner of the relationship with the Partners (In-Country Partners) across multiple countries within a specified geography. The role for the Partner Manager provides dedicated operational support of all matters pertaining to the delivery of Partner services. They are the single point of contact for operational performance and execution, and responsible for timely and effective resolution of day to day service related case management issues.

This role is a critical aspect of the global supply chain management with Partners. The team member will be the primary support for both, internal team members as well as the local partners. The PM Specialist is an integral aspect of Celergo/ADP’s ability to provide efficient, accurate, and cost-effective global payroll solutions.

Key Responsibilities

• Build relationships fostering effective and efficient cooperation in support of service delivery.
• Act as single point of contact with the designated senior contacts of the defined set of Partners
• Ensure that Partner complies with their contractual operational responsibilities within agreed timelines
• Manage the operational day to day relationship for a defined set of Partners. Assist and manage Partner escalation requests.
• Response to and resolve issues/tickets from internal team members
• To monitor and measure the Partner performance through the execution of regular Service reviews with Partners
• Business allocation of new clients to set of designated partners
• Supporting other functions as the key contact person for a designated set of partners
• Other duties includes
• Support in the preparation and execution of yearly Regional Workshops
• To act as back-up and support for other team members when necessary
• Provide operational support to designated Executive Relations Managers as and when required
• Escalate immediately any actual or potential non compliance

Education & Experience

• 2-3 years of knowledge of Payroll and HR domain preferred
• Bachelor’s degree
• Proficient in MS Office Suite, particularly with Excel spreadsheets containing high volumes of data.

Skills

• Strong written and oral communication skills with cross-cultural sensitivity
• Strong analytical skills, critical thinking and attention to detail
• Exceptional time management skills and ability to work under pressure in deadline driven environment
• Experience in working across multiple cultures
• Language skills and/or International experience preferred
• Ability to work flexible hours as required.

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