BPI Project Coordinator

BPI Project Coordinator

KEY RESPONSIBILITIES: 

• Actively identify and take ownership of process improvement and automation opportunities within the region utilizing proven process improvement techniques and Business Process Management Systems.
• Provide strategic guidance and support the implementation of frameworks, methodologies and tools for the driving process excellence and creating a culture of continuous improvement
• Execute the PMO strategy within the region through cross functional teams of leaders and their project management and/or technical expertise aligned to regional functional managers with focus on standardization, automation and alignment.
• Ensure all Service and Implementation managers within the region are committed to the identification of and execution on process improvement opportunities.
• Proactively monitor business performance / operating results within the region against plans and objectives, taking adequate steps to correct shortfalls in performance through initiatives.
• Work collaboratively with operational leadership and represented workgroups to develop and implement sustainable solutions.

 KEY DUTIES/TASKS: 

• Drive continual process improvements within the region to satisfy competitive challenges and to achieve optimum operational performance.
• Implementation of standard procedures for the different departments with the aim of reducing costs, increase effectiveness of resources and eliminate activities that not add value to the process.
• Identify and use technology to automate business processes to facilitate achievement of ESI Internationals strategic goals.
• Management of new projects as defined by the central team, alignment to the needs of the business unit and implementation.
• Build and analyze KPI and metrics.
• Selection of the optimal product for the customer and coordination of the development and implementation.
• Proactively partner with functional leaders to monitor the health of the business operations as it relates to client satisfaction, service, relationship management, operations, security and training and actively collaborate with field business partners and execute improvement strategies where needed.
• Communicate strategic importance of projects and support in the creation of business cases to gain funding and buy-in from key constituents and to ensure success of initiatives and investments.
• Implementation and maintenance of the corporate tools at a country level.

• SKILLS AND KNOWLEDGE:
• High level of collaboration is required with corporate functions such as R&D, GETS, Legal, Finance and Corporate Business Process Improvement and Client Experience
• Must maintain effective relationships with ESI Country Service and Implementation leaders and managers.
• Extensive experience in executing on improvements initiatives, tools and systems.
• Proven track record in execution of initiatives with an excellent decision-making skill set
• Must be able to influence multi-directional and non-linear relationships.
• Excellent planning and organizational skills with strong inter-personal communication skills.
• In depth knowledge project management tools and practices.
• Excellent time management, presentation and organizational skills
• Flexible, analytical and able to adapt style to different working environments, situations and cultures.
• Goal-oriented and specialized in high standards of costumer’s satisfaction and achievement of corporate aggressive objectives.
• Advanced English Level

• EDUCATION AND EXPERIENCE:
• Bachelor’s Degree in Engineering management, Economics, IT, Payroll.
• 5+ years of customer interfacing experience – project oversight, customer presentation.
• 5+ years of experience working as a Functional, Data or Business Analyst or Project Management

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