Senior Client Experience Analyst, NPS
Número de req.: 262905
Categoria: Client Service
Data de publicação: April 14, 2025
Categoria: Client Service
Data de publicação: April 14, 2025
Local de trabalho: Elk Grove Village, Illinois, Estados Unidos
Job Title : Client Experience Sr Analyst
Requires relevant expertise in a professional, sales or technical area. Characterized by specific functional expertise typically gained through formal education. Majority of time is spent on: performing technically based activities, contributing to and managing projects, providing advice and/or direction in primary areas of expertise, utilizing analytical ability to solve problems and make recommendations, leveraging relationships by interfacing with and influencing key stakeholders. Work is primarily achieved by individual or through project teams, utilizing technical expertise to achieve results. At senior levels, may act in a “function leadership” (i.e. non-people leadership) capacity.
Requires knowledge and experience in own discipline; still acquiring higher-level knowledge and skills. Builds knowledge of the company, processes and customers. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Receives a moderate level of guidance and direction.
Preference will be given to candidates who have the following:
- Salesforce experience
- Strong data presentation and visualization skills; experience with data visualization tools such as Power BI, Tableau,
- Experience accessing and working with large data sources/models (e.g., SQL)
- Ability to context-switch and prioritize across multiple requests.
- Creative problem solving and service-obsessed – will find a way to get to “yes.”
- Experience in leading strategic initiatives of different sizes with measurable results.
- Must possess a proven ability to work effectively with demanding client and ADP project teams who set aggressive timelines.
- Strong verbal and interpersonal skills, with demonstrated ability to work with and communicate at all levels of staff and management.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
- Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Balance work and life. Resources and flexibility to more easily integrate your work and your life.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
#LI-Hybrid
#LI-AH1
Buscamos constantemente criar maneiras melhores de se trabalhar para que você alcance o seu potencial máximo. Seguidamente nomeada como uma das ‘Empresas mais admiradas’ pela revista FORTUNE® e reconhecida pela DiversityInc® como uma das ‘Principais 50 empresas com foco em diversidade’, a ADP trabalha com mais de 740.000 organizações no mundo inteiro para ajudar pessoas a trabalhar de maneira mais inteligente, embarcar em novos desafios e alavancar seus talentos. “Always Designing for People” significa que estamos criando plataformas que transformarão a forma de se trabalhar e juntos vamos descobrir um mundo de oportunidades.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
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