Learning Support Coordinator w/French

ADP is hiring a Learning support coordinator

 

• Do you strive to lead benefits driven projects that impact the business while supporting associates in reaching their full potential?
• Do you enjoy collaborating with your team to find creative solutions?
• Are you ready to work for an award-winning organization that challenges, empowers and develops you to achieve greatness?

 

If so, this may be the opportunity you’ve been searching for.

 

In this role, you will…  manage the learning systems and support all users of ADP learning systems.  You will be proactive and contact users before the training to control all the requirements and help them to connect to our systems.

 

You will administrate our Learning Management System and work closely with the project manager in improvement projects. You will maintain up to date our LMS and create new features into or LMS based on request or evolution.

 

As part of this role, you will also work with users to fix issues and provide a support to the learning team, be the first point of contact between ADP and our provider and the learning team and our learners. You will participate meetings and provide status updates to stakeholders.

 

You will integrate a mature support structure.

 

You will assist in reporting to aid the team in forecasting workload and provide reporting.

  

What you’ll do: Responsibilities

Maintain learning technologies operations

• Be the main point of contact for learning technologies providers (DEFI, XPERTEAM) for daily operations
• Follow up with users and providers on tickets raised or malfunctions of the systems
• Ensure efficient and reliable systems interfaces
• Aid in providing dashboard and report needed for business
• Ensure that the different platforms are updated by the different contributors according to standards
• Customize the LMS platform according to our needs
• Maintain our LMS up to date
• Realize test on our staging environment
• Work closely with the training team and project manager in LMS improvement project
• Be proactive to provide solutions

Partner with Stakeholders

• Actively listen, understand and respond to stakeholders
• Provide regular status updates to business stakeholders and cross-functional teams
• Obtain approvals on project change requests so all stakeholders are informed of the impacts
• Participate to weekly meeting with our provider / CSM to review the ticket
• Participate to weekly and monthly team meeting
• Provide regular reporting

Assist users of the systems

• Help participant to connect to the training session.
• Help Learning consultant when they meet difficulties to reach the training session
• Helpline / pre control the requirements with the participants before the training
• Categorize each phone call to provide reporting
• Be proactive and organize workshop to control with the participant the connection process
• Create tickets to report malfunctions

TO SUCCEED IN THIS ROLE: Requirements

A college degree is great but not required. What’s more important is having the skills to do the job. If you don’t have a college degree, other acceptable experience could include:

• Fluent in French (you will work only in French)
• Good communication skills
• English is a plus
• Ability to find solutions
• Ability to summarize and report issue
• Ability to work in a multi-cultural environment
• Collaborative approach to work
• Good knowledge with Microsoft office tools
• Be proactive to propose solutions

 

Bonus poinTs for these:

• Experience with project management
• Experience in a call center

 

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common inte
• rests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

 

 #LI-LP2 #LI-Hybrid

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.