Technical Support Implementation with French

JOB PURPOSE & KEY OBJECTIVES:

Part of the HCM Centre of Excellence, the France NA Support Implementation role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Implementation is to work as a first level support for our client’s human resources and payroll systems. The France NA Support Implementation will solve client request via configuration, testing and defining functional specifications for the human resources and payroll systems. 

The main responsibilities will be analysis activities in order to define the specifications for the effective construction of information systems, likely to meet the requirements of users.

KEY DUTIES/TASKS:

• Analyze client issues and propose solutions to meet end user requirements
• Assist as firsts level support for our clients within Implementation with their Human Resources and payroll systems
• Follow batch programs launch and execution rigorously
• Solve client bugs (tracked via our CRM system) within contractual SLAs
• Data load, data extract and validation
• Interface launching in our system (inserting SQL tables and modifying the XML file, documentation for testing before opening an interface to the client)
• Create, implement and maintain a complete users access process
• Perform functional tests on the application
• Delivery of projects in test environments
• Report activity (qualitative, quantitative)
• Establish a close partnership with the implementation team
• Tracks activity via CRM in order to give visibility to the team on all actions taken
• Write or amends existing technical process specifications
• Maintain mailing list documentation and application contacts up-to-date

EDUCATION AND EXPERIENCE:

Education: Graduate degree, or related experience

SKILLS

• French oral and written – C1 level
• Previous knowledge of HCM solutions is a plus
• Understanding of French payroll is a plus
• Medium SQL skills
• Solid understanding of Microsoft Office
• Client Service experience

SOFT SKILLS

• Good relationship skills
• Good analytical skills
• A taste for customer service and responsibilities
• Ability to adapt and manage complex situations
• Autonomy and initiative
• Good team work skills
• Logical, organized, rigorous in applying the process, curious
• Knows how to manage stress
• Good interpersonal skills

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

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