HR Service Center Specialist

HR Service Center Specialist

Purpose

ADP builds a trust-based relationship with our clients and guides them on how to get the most from our Human Capital

Management (HCM) solutions. We stand for our Vision to “Be the world’s authority on helping organizations focus on what matters”. We’re the go-to team. The problem solvers and solutions providers. Ready to anticipate, respond and exceed expectations.

Our HR Service Center Specialist actively contributes to ADP continuous success by helping ADP associates internationally to manage their HR related queries. The position holds an important role participating in development Global HR Shared Service in ADP.

Function

The role of the HR Service Center Specialist is to provide first line support for ADP associates from EMEA region according to country legislation and acting as their point of contact for HR-related topics. In addition, this role is responsible to maintain up to date knowledge base.

Key Responsibilities:

1. Customer service (via phone, e-mail, chat and tickets)
2. HR admin support (starter-leaver documents, verification of employment…)
3. Global HR application support (AC, StandOut, MyLink2Learn…)
4. Ensure the requests are completed according to service level agreement.
5. Keeping standard approach (case handling standards, knowledge database, SOP)

Skills and Relevant Work Experience

• Basic understanding of Payroll and HR admin processes.
• Language skills (min. 2 languages: English plus other)
• Ability to multi-task and prioritize work
• Technology- savvy
• Excellent verbal and written communication skills
• Problem solving skills

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.