Customer Support Agent

ADP is hiring customer support professionals for our Associate Client Support Consultant positions. 

•  Are you ready to join a company offering career advancement opportunities throughout your career journey? 
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? 
• Are you looking for an inclusive environment with a culture of collaboration and belonging? 

If so, this may be an opportunity for you. Read on and decide for yourself. 

 In this role, you will serve as ADP’s front-line for solving clients’ challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

The nature of what you do every day will not change – your #1 goal is to help clients who have between 1- 49 employees.  Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! 

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos 

WHAT YOU’LL DO: Responsibilities 

What you can expect on a typical day: 

TO SUCCEED IN THIS ROLE: Required Qualifications  

• At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
• You can work overtime hours during peak seasons.
• A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include: 
  • Experience noted above, OR 
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. 
• Fluent in both English and Spanish is a plus

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN: 

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. 
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. 
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. 
• Continuously learn through ongoing training, development, and mentorship opportunities. 
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones. 
• Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. 
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about. 

What are you waiting for? Apply now!

$21.50 / hour

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