HR Specialist

The HR Implementation Specialist performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

He / She works directly with the customers and manages the end-to-end implementation of the HRO modules. Also, he / she works in a tight-knit partnership with the BU in order to ensure the highest level of service to customers.

According to his/her mission, the HR Implementation Specialist must manage all the required functional leadership activities related to the new customers’ implementation processes.

In addition, he/she will ensure that all activities are performed in a manner that meets ADP and/or client expectations and ADP Service standards.

Responsibilities:

Perform analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he/she must carry out the following actions:

• Manage the end-to-end implementation of HRO modules
• Draw-up and follow-up of the schedule, methods and processes in accordance with project deadlines on both ADP and client sides
• Ensure customer service within the framework of the contract
• Facilitate client meetings, drafting reports, deliverables and client responses
• Define and supply liaising documents
• Provide progress updates to the client and ensure mutual commitments are upheld
• Assist the client in deploying HRO modules, and, in this capacity, he/she may also train users
• Identify any potential needs for HR support
• Coordinate and share information with all stakeholders
• Offer the best level of Service to customers
• Maintain, develop and optimize the HR modules for customers
• Performing specific configuration activities in the HR modules, according to the customers’ requirements
• Support the client during the testing phase and sign off on the implementation phase
• Ensure the smooth continuity of the client’s operations, especially in regard to the transition towards the HR Customer service department
• Owning and improving the process and procedures in place, in line with the continuous improvement culture of the company

Reports & Performance Metrics:

• On time delivery
• Quality control reports
• Productivity rate
• Backlog

Knowledge and Skill Requirements:

• French language – B2 level, English would be a plus
• MS Office tools knowledge (Excel, PowerPoint, Word…)
• HR knowledge would be a plus
• Siebel CRM functional knowledge would be a plus
• ADP Systems knowledge would be a plus: (Applications portals, Client interfaces, etc)
• Knowledge and experience with Business Objects Web Intelligence or other reporting tools would be a plus
• Ability to manage several projects in parallel
• Excellent customer service abilities
• Take initiatives to improve customer satisfaction
• Be able to speak and write easily & clearly
• Analytical skills and an ability to summarize
• Organized, rigorous and autonomous
• Team player
• Dynamic and responsive

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.