Lead Program Manager

This highly visible role will report to the Director of the Strategic Initiatives PMO that has oversight of far-reaching, company-wide programs.   The successful candidate will work with the senior leadership of the Canadian organization, collaborating and consulting with ADP Program Teams to manage enterprise initiatives throughout discovery, execution and closure.  More immediately, they will focus on launching next generation technologies, leading the governance frameworks, steering committees and stakeholder alignment.  They’ll drive the adoption of organizational change through communication and training, sustain it through their partnership with executives and HR, and amplify the team’s progress to support organizational wide awareness.

Job Responsibilities:

• Leads large initiatives that impact the business across functions. Requires the ability to influence others in a matrixed environment versus direct leadership.
• Orchestrates workstreams across project managers and committees to support technology modernization and organizational change.
• Leads pre-planning activities: defining structure, phasing and governance, stakeholder impacts, data implications and drives business casing in support of strat plan costing by year.
• Integrates the outputs from Product and Technology groups into the planning phase, defines the overall change plan, and facilitates executive steering committees to drive decisions around priorities and pace.
• Executes the Program Management methodology from inception to completion, maximizing the stakeholder relationships at all levels and providing a unified experience.
• Identifies and mitigate areas of interference within and outside the program based on available resources.
• Delivers comprehensive reporting of programs on a monthly and on-demand basis, partnering with stakeholders in Finance and the business to provide feedback on P&L impacts.
• Shepherds programs with an eye to effective change management: ensuring program success includes post-launch adoption and adherence.
• Gains commitment, alignment and engagement from all Program Team Members and adherence to program management standards.
• Influences and manages the collective performance of a Program Team that may span multiple business units and adheres to program management standards of overall Implementation methodology, tools and processes.
• Collaborates and maintains program control within a highly virtual and matrix-managed environment by expertly overseeing development, communication and execution of all program goals.
• Manages relationships and acts as single point of contact and escalation for all key program stakeholders.
• Maintains the Program Team’s focus on exceeding stakeholder expectations.
• Proactively contacts stakeholders during the process to assess satisfaction and the team’s ability to deliver a comprehensive solution.
• Monitors quality and productivity using established metrics.
• Develops professional relationships with ADP associates from other business units and leverages those relationships to ensure a quality program experience.
• Establishes action plans to monitor progress against set goals and addresses gaps accordingly.

Key Success Factors:

• Able to think critically: aligning long term business strategy with near term outcomes and using data to confirm traction and mitigate risk.
• Able to lead diverse teams through uncertainty
• Empathetic while being assertive.
• Strong Facilitation/Communication skills
• Analytical: keen on using a data driven mindset in decision making and performance tracking.
• Has a sales and operations mindset – the ability to persuade, influence and operationalize.Adept at relationship building/networking.

Experience:

• Minimum 10 years of project management and full program delivery: people, process, systems, change. Success in Program Management experience is preferred.
• Ability to effectively communicate through all mediums (verbal, listening, written), including with C-level executives.
• Proven ability to effectively lead a team.
• Knowledge of functional areas, plus in-depth knowledge of related company products is a nice to have.
• Demonstrate program leadership skills. 
• Experience in program, portfolio management

• Experience in change management

Skills and Abilities:

• Strong negotiation skills
• Competent in Microsoft Office Applications
• Demonstrated conflict resolution skills.
• Excellent communication skills (persuasion, motivation)
• Excellent analysis skills
• Strong relationship building/networking skills.
• Results-orientation/exceeding client expectations
• Creates and articulates a clear sense of direction.
• Champions ADP processes and tools

Education:

• Bachelor’s Degree in Business Administration, related field or equivalent education and experience required.
• Professional certifications (PMP). 
• PgMP is an asset

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.