Responsabilidades Essenciais:

• Fornecer suporte à solução SAP Time Management para clientes Global View por meio da resposta a chamados
• Entender as solicitações de suporte e todos os requisitos coletados junto aos clientes para a resolução dos chamados
• Documentar e prover evidências de teste da resolução do chamado para obtenção da aprovação dos clientes
• Aplicar o conhecimento de RH e time management e as competências necessárias para atendimento dos chamados com qualidade
• Manter-se atualizado sobre o Template ADP GlobalView e garantir que o Template seja seguido para cada demanda de suporte

REQUISITOS

• Formação superior completa
• Experiência em SAP Time Management em suporte ou projetos de implantação
• Inglês para conversação 
• Habilidade de análise entre demanda de negócio e correspondente parametrização/configuração na solução
• Habilidade de relacionamento durante os atendimentos aos clientes e parceiros internos da ADP Global View

Diferencial

• Conhecimento na localização US ou CA

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A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.